Damage Restoration Manager

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Paid time off

Job Summary:

The Mitigation Technician Crew Chief leads a team of mitigation technicians in the safe and efficient execution of water, fire, mold, and other environmental damage restoration projects. This role is responsible for overseeing daily field operations, managing work crews, ensuring the adherence to safety protocols, and maintaining high-quality service standards while supporting the overall mitigation process. The Crew Chief plays a key role in ensuring projects are completed on time, within scope, and to the satisfaction of clients.

Key Responsibilities:

• Project Coordination & Execution:
  • Lead and coordinate mitigation activities, including water extraction, drying, mold remediation, smoke and odor removal, and other restoration efforts.
  • Oversee the setup and operation of equipment such as dehumidifiers, air movers, and air scrubbers.
  • Monitor and document project progress, ensuring compliance with industry standards, codes, and safety regulations.
  • Inspect job sites before, during, and after mitigation to ensure work meets quality and customer expectations.
  • Ensure that all required documentation (e.g., work orders, time logs, and inspections) is accurately completed.

• Customer & Client Interaction:
  • Communicate directly with clients to provide updates and ensure customer satisfaction throughout the mitigation process.
  • Assist in reviewing work with clients upon completion to ensure they are satisfied and all work has been addressed.

• Safety Compliance:
  • Adhere to all OSHA and company safety guidelines.
  • Ensure proper use of personal protective equipment (PPE) by all crew members.
  • Perform safety inspections and ensure the worksite is secure and hazard-free.
  • Address any safety concerns promptly to prevent accidents or injuries.

• Equipment & Inventory Management:
  • Maintain and care for mitigation equipment and tools to ensure they are in proper working condition.
  • Assist in tracking and managing inventory, ensuring that all necessary supplies and equipment are available on-site.
  • Report any damaged or malfunctioning equipment to management.

• Quality Control & Reporting:
  • Perform inspections on mitigation efforts to ensure that high-quality work is completed according to company standards.
  • Document job progress, including photos, and complete daily reports for the mitigation manager.
  • Address any issues or changes in scope promptly, reporting them to management for appropriate resolution.

• On-Call & Emergency Response:
  • Be available for emergency response during off-hours, including weekends and holidays, when necessary.

Qualifications:

• Experience:
  • 3+ years of experience in mitigation or restoration services, including hands-on experience with water, fire, and mold remediation.
  • Proven experience leading and managing a team in the field.

• Skills & Knowledge:
  • Strong knowledge of mitigation equipment and techniques.
  • Familiarity with industry standards, regulations, and safety protocols.
  • Excellent leadership and communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to handle multiple tasks, prioritize, and work efficiently under pressure.

• Certifications (Preferred):
  
  
  • IICRC (Institute of Inspection, Cleaning, and Restoration Certification) certifications in Water Damage Restoration (WRT), Fire and Smoke Restoration (FSRT), or Mold Remediation (AMRT) are preferred but not required.
  • Technically Proficiency Restoration software such as RMS, Xactimate preferred 

• Physical Requirements:
  • Ability to lift and carry up to 50 pounds.
  • Ability to stand, kneel, and bend for extended periods.
  • Ability to work in various environmental conditions (e.g., hot, cold, wet, or hazardous environments).

Additional Information:

• This position requires a valid driver’s license and a clean driving record.
• A background check and drug screening may be required as part of the hiring process.
• Overtime and on-call work may be required based on project demands.

Compensation:
$20-$30 / hr plus bonus potential