Commerce Strategist

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive
• Our values of share, care and dare
• Our borderless, global framework, which enables seamless collaboration

The role

As a Senior Commerce Strategist , you are passionate about transforming complex customer experiences into unified, scalable digital commerce ecosystems. You bring 8+ years of experience in digital strategy, customer experience, commerce, consulting, or transformation programs, with a proven ability to align business objectives, customer needs, and technology capabilities.

You thrive in ambiguity, quickly synthesize complex inputs, and help organizations define a clear path toward a modern commerce vision.

You will thrive in this role if you are:

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting (a plus)

Role Responsibilities

Lead Commerce Vision & Strategic Alignment

• Partner with client executives and senior stakeholders to define a unified commerce strategy aligned to business objectives and growth ambitions.

• Facilitate alignment across business units, product teams, sales organizations, marketing teams, and digital leaders.

• Help organizations navigate transformation initiatives stemming from acquisitions, mergers, or business expansion.

• Translate strategic business goals into actionable commerce experience roadmaps.

Define Future-State Customer & Commerce Experiences

• Analyze and unify complex customer journeys across multiple audiences, business units, and digital touchpoints.

• Develop persona frameworks that align customer needs with business priorities.

• Identify friction points, experience gaps, and opportunities within the commerce ecosystem.

• Define future-state commerce experiences that deliver customer value while supporting organizational goals.

Turn Research Into Strategic Direction

• Synthesize qualitative and quantitative research, stakeholder interviews, customer insights, market dynamics, and business objectives.

• Understand competitive landscapes and commerce trends to inform strategic recommendations.

• Translate complex information into clear frameworks, narratives, and decision-making tools.

• Deliver actionable recommendations that guide experience design, platform implementation, and organizational change.

Connect Business Strategy, Experience, and Technology

• Collaborate closely with experience, design, technology, architecture, product, and delivery teams.

• Ensure commerce strategies are feasible, scalable, and aligned with platform capabilities, including Adobe Commerce.

• Partner with implementation teams to maintain strategic alignment throughout discovery and delivery phases.

• Help clients understand how customer experience, business processes, and technology decisions work together to drive growth.

Lead Executive Conversations

• Facilitate workshops and stakeholder alignment sessions.

• Present strategic recommendations and future-state visions to senior executives.

• Build consensus among diverse stakeholders with competing priorities.

• Act as a trusted advisor throughout transformation initiatives.

Must Have Qualifications

• 8+ years of experience in digital strategy, customer experience strategy, commerce strategy, management consulting, product strategy, or related fields.

• Experience leading strategic discovery and transformation initiatives for enterprise organizations.

• Strong understanding of customer journey mapping, service design, experience strategy, and persona development.

• Proven ability to facilitate executive workshops and stakeholder alignment sessions.

• Experience translating business strategy into digital experience and commerce recommendations.

• Strong analytical, research, storytelling, and presentation skills.

• Experience working within cross-functional teams that include business, experience, design, product, and technology disciplines.

• Ability to simplify complex organizational challenges into actionable plans.

Preferred Qualifications

• Experience with Adobe Commerce, Magento, Salesforce Commerce Cloud, SAP Commerce, Shopify Enterprise, or similar commerce platforms.

• Experience supporting mergers, acquisitions, or large-scale business transformation initiatives.

• B2B commerce experience.

• Familiarity with digital transformation programs and customer experience modernization efforts.

• Consulting or agency background preferred.

The benefits

This is a Full time position based in USA . The offered salary range is $115,000 - $150,000 USD annually, depending on experience and location.

Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts
• Medical, dental, and vision insurance for you and your family, plus employer contributions to Health Savings Accounts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.