CLM Marketing Manager IV / Technical CLM Project Manager

Summary:

We’re in search of an experienced CLM Marketing Manager IV / Technical CLM Project Manager with the required skills: CLM, Marketing, CRM, marketing technology, CRM/campaign operations within technical environment .

Here are some of the specific details:

Job Title: CLM Marketing Manager IV / Technical CLM Project Manager

Location: Culver City CA (Hybrid)

Duration: 6 Months Contract

Status: Hybrid Job Description:

Technical CLM Project Manager (Contract)

· The Commercial Marketing team's CLM (Customer Lifecycle Marketing)org is seeking a Technical CLM Project Manager. This person will own end-to-end execution of CLM's weekly cross-functional campaign send process, drive technical documentation and training for new CLM capabilities as they roll out, and manage the team's core project management operating rhythm. Given the technical, time-sensitive nature of the weekly send cycle — which spans data orchestration, QA, and live issue escalation across engineering, data science, and database marketing — this role requires a seasoned, technically fluent project manager who can ramp up quickly and operate independently with minimal oversight.

Years of Experience

·7+ years of experience in technical project or program management, ideally within marketing technology, CRM/campaign operations, or a similarly complex, cross functional technical environment.

Key Responsibilities

· Own the weekly CLM campaign operations (~60% of role)

· Drive the end-to-end process: from audience transfer, to journey prep, through campaign send. Partners closely with Data Science, Engineering, Database Marketing, and Product Management to keep every stage on track.

· Lead the weekly cross-functional go/no-go: Convene partner teams ahead of each week’s send, confirm all teams are green

· Triage and escalate live issues: When bugs or breakages occur during the send cycle, perform initial diagnosis, identify likely root cause area, and route to the appropriate technical team to drive resolution.

· Build technical documentation and training (~30% of role): Create documentation and enablement materials for new CLM capabilities as they roll out (approximately quarterly), and deliver a mix of written docs, live sessions, and recorded walkthroughs to Cross functional partners Operations, Marketing, and Engineering.

· Manage the CLM Team's Project Management rhythm (~10% of role): Own timelines that surface risks and dependencies, maintain the communications calendar, and manage meetings coordinating invites, aligning agendas with attendees in advance, and sending out notes.

Required Skills
Must-have

·7+ years of project/program management experience, with demonstrated ownership of complex, technical, cross-functional processes

· Deep familiarity with the product management release cycle pulling together use cases and requirements, coordinating QA testing, and driving through to customer go live

· Demonstrated ability to triage technical issues in real time, perform initial root-cause analysis, and escalate effectively to the right engineering/data teams

· Familiarity with CRM/campaign management platforms

· Availability to work every Tuesday from 6AM–10PM to support live campaign monitoring and on-call issue resolution

Preferred / Nice-to-have:

· Strong meeting and stakeholder management skills, able to align agendas, manage calendar invites, summarize meeting notes, and provide status updates.

· Experience creating training for technical and non-technical audiences

· Experience with project management or workflow automation tools such as Wrike, Smartsheet, Asana, Jira/Confluence, Airtable, Monday.com, or MS Project, with an interest in using them to automate and streamline processes

· Project management certification such as PMP, CSM/CSPO, Six Sigma, or ITIL

Education

· Not required.

Let me know if you are interested in this job and/or if you can assist us by referring someone who is interested in this job, since we offer lucrative referral bonuses.

A reasonable, good faith estimate of the minimum and maximum for this position is $109/hr. to $110/hr.

I am looking forward to speaking with you today.

About us:

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

For more information, please visit us at

Farid Hafiz

Sr. Recruiter – Harvey Nash

View email address on careers.harveynashusa.com

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