Front Office Manager
Hotel Felix
Description Are you a hospitality professional who loves creating memorable guest experiences and leading a great team? We're seeking an energetic, hands-on Hotel Front Office Manager to oversee daily front desk and café/bar operations while ensuring exceptional guest service. The ideal candidate has at least one year of hospitality experience, strong leadership skills, and a passion for creating a welcoming atmosphere. If you thrive in a fast-paced environment, enjoy wearing multiple hats, and love making guests feel at home, we'd love to meet you! Apply today! Responsibilities • Lead daily front office and café/bar operations, ensuring efficient service and exceptional guest experiences.
• Manage guest relations and service recovery, proactively resolving concerns and turning challenges into positive guest experiences.
• Supervise, coach, and develop front office and café/bar team members through ongoing training, feedback, and performance management.
• Maintain open, consistent communication with department heads to ensure seamless operations and a collaborative team environment.
• Identify and implement opportunities to streamline processes, improve efficiency, and elevate the overall guest experience.
• Monitor guest feedback, service standards, occupancy reports, and operational performance to drive continuous improvement.
• Assist with staffing, scheduling, inventory, and departmental budgets while maintaining hotel policies and brand standards. Qualifications • Minimum of 1-2 years of hospitality experience, preferably in front office operations or a supervisory role.
• Strong leadership and interpersonal skills with a hands-on, team-oriented management style.
• Passion for hospitality with proven ability to deliver outstanding guest service and effectively manage guest concerns.
• Excellent communication, problem-solving, organizational, and multitasking skills.
• Ability to thrive in a fast-paced environment, adapt to changing priorities, and take initiative.
• Comfortable overseeing both front desk and small café/bar operations; food and beverage experience is a plus.
• Proficiency with hotel property management systems (PMS), Microsoft Office, and general hotel operations preferred.
• High school diploma or GED required; hospitality or business-related education is a plus.
• Manage guest relations and service recovery, proactively resolving concerns and turning challenges into positive guest experiences.
• Supervise, coach, and develop front office and café/bar team members through ongoing training, feedback, and performance management.
• Maintain open, consistent communication with department heads to ensure seamless operations and a collaborative team environment.
• Identify and implement opportunities to streamline processes, improve efficiency, and elevate the overall guest experience.
• Monitor guest feedback, service standards, occupancy reports, and operational performance to drive continuous improvement.
• Assist with staffing, scheduling, inventory, and departmental budgets while maintaining hotel policies and brand standards. Qualifications • Minimum of 1-2 years of hospitality experience, preferably in front office operations or a supervisory role.
• Strong leadership and interpersonal skills with a hands-on, team-oriented management style.
• Passion for hospitality with proven ability to deliver outstanding guest service and effectively manage guest concerns.
• Excellent communication, problem-solving, organizational, and multitasking skills.
• Ability to thrive in a fast-paced environment, adapt to changing priorities, and take initiative.
• Comfortable overseeing both front desk and small café/bar operations; food and beverage experience is a plus.
• Proficiency with hotel property management systems (PMS), Microsoft Office, and general hotel operations preferred.
• High school diploma or GED required; hospitality or business-related education is a plus.
Vacancy posted 2 days ago
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