Customer Service Specialist

Customer Service/Clerk Specialist

Calling all remarkable customer service people! The City of West Allis needs you. Are you a people person? Do you love helping community members get what they need? Do you take pride in providing high-quality service to customers? Are you skilled in recognizing areas for improvement? We want to hear from you! We're seeking an exceptional public service professional to join our team. You'll put your stellar communication abilities to work answering calls, assisting residents in person, and liaising with internal departments. Variety is the name of the game - no two days will look the same. You'll help process payments, licenses, and permits; assist with elections; help customers get what they need; and handle other duties for the Treasurer and City Clerk Departments. We'll leverage your can-do attitude and customer service savvy to keep city operations running smoothly. In this role, you'll have the power to make a difference in our residents' lives while contributing to the betterment of our community. Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. We offer a competitive benefits package including contributory medical and fully paid dental, a contributory dual pension program, and generous time off. West Allis residents earn an additional 5% on top of the pay range. Learn more and apply today!

Examples of Duties

Provide courteous prompt service to internal and external customers; Answers telephone calls and handle or route appropriately; process and receipt payments into cash receipting software, including but not limited to water bills, property tax payments, permits, licenses, and other misc. invoices; adheres to the cash management requirements and cash drawer security; maintains and updates departmental records, files and a variety of reports; Actively collaborates with team members to maintain a productive work environment; helps and supports other team members as needed. Enters and reconciles transactions in the appropriate systems.

Prepare correspondence, reports and documents as needed; update various departments' records; scan and index city records; accept legal documents on behalf of the city, serve as a notary public.

Assist businesses and individuals in determining the types of licenses or permits needed, review of applications for accuracy and completion, review police reports and WORCS data collection. Processing and issuance of licenses and permits according to federal and state laws and municipal ordinances and departments' guidelines.

Assist in creating agendas, assembling, and distributing agenda material and packets; assist in transcribing minutes; assist in reservation and set up of meeting resources (rooms, equipment, etc.); Assist in the creation and administration of files, documents, and workflows in Legislative and Municode software; Assist in the administration of oaths; Assist in adherence to public hearing notices, posts, publications, and notification requirements.

Assists in the election process including, but not limited to: Voter registration, absentee voting, special voting deputy duties, election software entry and updates, assist in publication, agenda, minutes, and notice requirements, contact voters as needed

Other duties that from time to time may be required and assigned.

Qualifications

Associate's Degree required. Preferred Degree in Administrative Professional or related field. Five years of administrative support work experience including extensive customer service interaction, and cash handling in a large organization or equivalent. Ability to enter data and utilize software in accordance with the needs of the department. Demonstrated proficiency in Microsoft Office Suite programs - including Microsoft Outlook (mail, calendar, tasks), Word (templates, forms, mail merge, reviewing) and Excel; and Adobe Acrobat. Advanced skills in English grammar/writing and math. Experience working with groups of people from diverse backgrounds.

Benefits include: Time off Bank with the ability to accrue up to 25 days in one year to be used at your discretion with management approval; nine (9) paid holidays; eligibility for health insurance the first of the month following thirty (30) days of service with choice of a PPO Plan or High Deductible Health Plan (with optional participation in a Health Savings Account) – both plans are contributory and cover the employee and his/her family; fully paid dental insurance covering the employee and his/her family, with eligibility the first of the first of the month following thirty (30) days of service; a dual pension system comprised of the Wisconsin Retirement Fund* and Federal Social Security (both of which are contributory); a fully paid Life Insurance Program* with coverage in the amount of the employee's annual salary adjusted to the next highest one thousand dollars, with the option for additional coverage; an educational reimbursement plan for the pursuit of job related courses including personal and professional training opportunities and professional organization memberships; voluntary benefit programs consisting of vision, Flexible Spending Benefits for Dependent Care and Medical Reimbursement, Section 457: Deferred Compensation, Treasury Direct Payroll Savings Plan for Savings Bonds, and other various benefits including, but not limited to, Employee Assistance Program (EAP), Employee Wellness Program, Armed Services Reserve Training, and Federal Loan Program. For more detailed benefit information click here . *The Wisconsin Retirement Fund and Life Insurance Program benefits are provided according to plan guidelines of the State of Wisconsin Department of Employee Trust Funds.

Pursuant to Wisconsin State Statute Section 7.30(2), certain duties of this position may only be performed by electors of Milwaukee County. Are you currently a qualified elector (registered voter or eligible to register to vote) in of Milwaukee County, Wisconsin? Yes or No. This position will require assisting with election-related activities, including handling ballots, supporting absentee voting processes, and assisting on election day. In certain election years, these duties may account for up to 30% of the position's responsibilities. Are you able to perform these duties as an elector of Milwaukee County? Yes or No. Required Question.