NEW JOB OPENING APPLICATION TECHNICAL SPECIALIST IN SMITHFIELD, RI, USA!

Job Description
Required Education • High School Diploma or equivalent Required Qualifications / Skills / Experience • Minimum 1 year of relevant work experience • Strong verbal and written communication skills • Basic troubleshooting and problem-solving skills • Ability to support multiple projects simultaneously • Ability to accurately document issues, updates, and resolutions • Strong attention to detail and organizational skills • Ability to work independently and follow implementation procedures • Working knowledge of Microsoft Outlook, Word, and Excel Preferred Qualifications / Skills / Experience • IT hardware installation experience • Technology rollout or deployment experience • Help Desk or Service Desk experience Application Technical Specialist Overview • The Application Technical Specialist supports large-scale technology rollout projects by serving as the first point of technical support for field technicians, contractors, and vendors implementing hardware and technology solutions at store locations • This role operates within a technology-focused call center environment and supports multiple concurrent deployment projects involving technology upgrades, installations, and hardware implementations • Responsibilities include handling inbound and outbound support calls, troubleshooting implementation issues, validating system updates, documenting project activities, and ensuring deployment procedures are followed • The ideal candidate possesses strong communication skills, technical aptitude, troubleshooting ability, and the flexibility to support projects across multiple time zones and implementation schedules • This is a fast-paced operational support role that requires multitasking, attention to detail, and the ability to work effectively with field teams during critical technology deployments Job Duties • Provide first-level technical support to field technicians, contractors, and vendors during technology rollouts • Troubleshoot hardware installation and implementation-related issues • Handle inbound and outbound calls within a queue-based support environment • Support multiple technology implementation projects simultaneously • Update tracking applications and document project activities • Validate implementation activities and system updates • Communicate project status and issue resolution through email and reporting tools • Escalate technical issues as needed following established procedures • Ensure implementation protocols and deployment standards are followed • Coordinate with field teams and project stakeholders to support successful technology deployments Specific Details to Call Attention To • This is NOT a traditional customer service call center role • Supports technicians, contractors, and vendors implementing technology in stores • Evening/night shift availability is required • Candidates must be comfortable supporting multiple projects simultaneously • Strong troubleshooting and communication skills are critical • IT hardware installation experience is preferred but not required • Must be comfortable working in a fast-paced technology deployment environment

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).