Call Center Coordinator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Part Time Professional Baltimore, MD, US 4 days ago Requisition ID: 1480 Salary Range: $25,000.00 To $30,000.00 Annually I. Reporting Relationships Position Reports to: Director of the Career Center Supervisory Responsibility: Student Staff Indirect Supervisory Responsibility: None Position Backup is: Director of the Career Center Salary Range: $25,000-$30,000/annually Basic Function The Career Services Coordinator will support the Director of Career Services in fostering high levels of student engagement and in implementing programs that achieve strategic University goals related to career readiness.Responsibilities include career readiness education, managing career platforms and data analysis, coaching and advising, supporting internship and employment initiatives, and maintaining strong employer and community relationships. Essential Functions Support graduate and professional students through focused individual and group career counseling, programming, and events. Collaborates with academic departments, faculty, and campus partners to integrate career readiness initiatives into the student experience. Develop, facilitate, and assess career service fairs, workshops, panels, and events, both virtual and in‑person, that cater to student needs and interests. Assist in developing and maintaining relationships with employers, community organizations, government agencies, and other external partners to expand internship and employment opportunities for students and alumni. Maintains accurate student, employer, internship, and employment records using career management systems and other University technologies. Collects, analyzes, and assists with reporting participation data, employment outcomes, internship placements, and other departmental assessment measures. Manage student and employer accounts in Handshake. Oversee appointment workflows and process student requests. Review postings for accuracy and compliance. Generate reports on student and employer activity. Maintain appointment workflows in Navigate. Update schedules and service availability. Support communication templates and track engagement trends. Support the Gator Growth Internship Program through communication with supervisors and tracking intern progress. Support Canvas components and manage documentation. Assist with orientations and end‑of‑semester presentations. Assist with outreach to graduating students. Support data entry and verification. Contribute to reporting on student outcomes and employer engagement. Support onboarding and supervision of student workers and interns. Manage scheduling and communication. Maintain workflow between staff and student employees. Monitor the Career Center inbox and respond to routine questions. Support marketing and outreach. Create Canva materials for events and programs. Assist with event setup and general office operations. Serve on University committees, taskforces, workgroups, etc. as designated. Performssuchsimilar,comparableorrelateddutiesasmaybeassignedorrequired. Qualifications Education: Bachelor’s degree in higher education, student affairs, counseling, business, human resources, communications, marketing or a related field from an accredited college or university. Experience: Two years of professional experience in higher education, career services, employer relations, student affairs, workforce development, or a related administrative role. Previous experience in career services/development preferred. Experience supporting student programs, internships, workshops, or employer engagement activities. Experience using Handshake, Navigate, or similar career services platforms. Experience creating marketing materials using Canva or comparable design tools. Experience coordinating student workers or interns preferred. Strong interpersonal, oral, and written communication skills. Excellent time management, organizational, and documentation skills. Ability to prioritize and perform multiple, concurrent projects. Ability to work independently with limited supervision and collaboratively with others as a part of a team, including establishing positive working relationships with a diverse group of University stakeholders. Proficient with Microsoft 365. Working Conditions: Normal office environment (walking, sitting, climbing stairs, reaching, etc.). Light physical demands such as bending, carrying, kneeling, lifting, and pushing may be required. Some occasional evening and weekend work may be required. Other Requirements Pre-Employment Requirements: Must pass a background check. Training Requirements: Preventing Exposure to Bloodborne Pathogens #J-18808-Ljbffr