People & Culture Recruiter - Retail

At Boll & Branch, we believe the candidate experience is a reflection of who we are as a company. For our People & Culture team, that means putting current and prospective employees at the center of everything we do — and that starts with how we recruit.

We're looking for a proactive, adaptable, and detail-obsessed Retail Recruiter to own end-to-end talent acquisition (TA) for our growing retail fleet— currently 19 locations and expanding. The ideal candidate will have a passion for relationship building and candidate experience and brings retail recruiting experience, ideally in luxury, hospitality and/or high-end DTC brands, and knows how to move fast without losing the human touch that makes candidates feel valued from their first interaction with us.

This role is primarily recruiting-focused — we're looking for someone who thrives in high-volume recruiting today, but is equally excited to grow into a broader HR generalist role as our “Dream Team” evolves. If you're earlier in your career and want to do deep, meaningful recruiting work while building toward a broader HR skill set, this opportunity is designed for you.

You will report to the Retail Business Partner.

What You'll Do:

• Full-Cycle Recruitment: Lead the hiring process for our 19+ (and growing!) store locations. You will own the recruiting strategy for New Store Openings (NSOs), ensuring we hit headcount targets with high-caliber talent on tight timelines while supporting District and Store Managers throughout every stage of the hiring process. 
• Exceptional Candidate Experience: Deliver a high-touch, "unreasonable hospitality" experience to all candidates, maintaining timely communication and showcasing our mission and values from first contact to onboarding.
• Proactive Sourcing: Identify and attract top talent, across levels, using creative sourcing strategies beyond job boards. You will build relationships with mall/property managers and conduct on-the-ground recruiting in key markets to maintain a robust talent pipeline for current and future retail needs. 
• Stakeholder Influence & Communication: Collaborate closely with the Retail Business Partner, District Managers, and Store Managers to understand specific staffing needs and create tailored, market-specific hiring strategies. You give direct, honest feedback on candidates — including when you disagree with a hiring manager's instinct — and you do it in a way that builds the relationship, not damages it.
• Operational Excellence: Facilitate the hiring process with laser focus, professionalism, and thoughtfulness. This includes preparing accurate offer letters, managing background checks via Checkr, and maintaining accurate and up-to-date data in our ATS and HRIS (Rippling). Ensure all activities comply with local employment laws.
• AI & Productivity Tools: Leverage technology and AI tools to work smarter — streamlining sourcing, improving communication, and freeing up time for the human connection that great recruiting requires. You use AI to think more rigorously and communicate more clearly, not to replace the judgment that makes this work meaningful.
• Employment Brand : Represent Boll & Branch as an employer of choice, ensuring every candidate experiences our "unreasonable hospitality" whether they're hired or not.
• Team player: Deliver additional People & Culture initiatives (e.g., our Summer Internship Program) as needed. On a lean team, no task is too small.

What You Bring:

• Experience : 3+ years of recruitment experience, specifically with luxury and/or hospitality brands. Experience at a brand with scale — where you've seen what great recruiting looks like at volume — is preferred. That said, we care more about what you've built and how you think than where you've worked.
• Mindset : A "down-for-anything" attitude with a commitment to "unreasonable hospitality" for both candidates and employees. You believe finding the right talent is more important than filling a role quickly — and you hold that standard even when timelines are tight.
• Self-starter : Exceptional attention to detail and consistent follow-through. You see tasks and initiatives through to completion without being nudged or reminded, and your work is consistently organized and accurate.
• Proactive Sourcing : Demonstrated ability to search for passive talent; you are comfortable networking and building pipelines in new markets; including markets where Boll & Branch is not yet well-known.
• Communication Style : Professional, direct, and clear. You don't just report back — you advise. You're comfortable giving direct feedback to leaders, even if it's different from their point-of-view, and you do it in a way that strengthens the relationship. 
• Prioritization : Proven ability to manage multiple priorities in a fast-paced environment, navigating high-volume NSO needs without letting communication or organization slip.
• Confidentiality : Absolute discretion and the ability to keep all employee and People & Culture information strictly confidential.
• Brand Alignment : A passion for the Boll & Branch mission and a personal commitment to our standards of sustainability, integrity, and quality.
• Tech Savvy: Fluent in Google Suite, ATS, and HRIS systems. Comfort with Rippling and AI-driven sourcing tools is a strong plus.
• Compliance Knowledge : Working knowledge of US labor laws and regulations is a plus, particularly regarding non-exempt, field-based populations.
• Logistics : Ability to travel periodically to our stores and work from our Summit, NJ headquarters (minimum 2 days/week - Tue/Thu).

This role is based in our Summit, NJ headquarters. To support our business and company culture, we work together in person a minimum of two days per week (Tuesdays and Thursdays) with flexibility to work remotely on other days. You will also be required to work from another office and travel to stores periodically because it's in the best interest of our business.

The annual base salary range for this role is $65,000 to $110,000. New hires are typically brought in between the minimum and midpoint based on qualifications, internal equity, and the budgeted amount for the role. Base salary is one part of a total rewards package. In addition to your base compensation, you may be eligible to be part of the Company's annual bonus program with a non-binding Company and individual performance-based target bonus.

What We Offer:

• Medical, Dental, Vision, and Life/AD&D insurance
• Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program
• Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program
• Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount

This role is not eligible for relocation assistance. Additionally, Boll & Branch will not commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs. You must be able to complete all physical requirements of the job with or without a reasonable accommodation. 

Who We Are: 

At Boll & Branch, we don't make bedding like everyone else. We make it better.

In 2014, our founders, Scott and Missy Tannen, challenged every conventional standard in the textile industry, creating a new supply chain that prioritized thread quality, not thread count. By investing exclusively in 100% organic raw materials from the start, we became the first bedding company ever to be Fair Trade Certified. Today, we keep five commitments at the heart of everything we do. We are: 

• Cultivators of the Highest Quality Threads
• Pioneers in 100% Organic Cotton
• Free from Toxins at Every Step
• 100% Traceable from Farm to Finish
• Committed to Fair and Ethical Treatment for All

Boll & Branch has over 250 employees, and we are headquartered in Summit, NJ, with a second office in New York, NY and a dedicated Photo Studio in New Providence, NJ. In 2019, to propel our growth, we raised $100M from L Catterton, a leading consumer goods private equity fund. We are also progressively expanding our retail and wholesale footprint. While the heart of our business lies in the direct-to-consumer online model, we also have several retail stores around the country as well as partnerships with Bloomingdales and Nordstrom.

Boll & Branch LLC is an equal opportunity employer.