Staff Technical Program Manager

Weexisttowowourcustomers.Weknowwe’redoingtherightthingwhenwehearourcustomerssay,“HowdidIeverlivewithoutCoupang?”Bornoutofanobsessiontomakeshopping,eating,andlivingeasierthanever,we’recollectivelydisruptingthemulti-billion-dollarcommerceindustryfromthegroundup.WeareanAmericantechnologycompanyandoneofthefastest-growingretailcompaniesthathasestablishedanunparalleledreputationforbeingaleadingandreliableforceinglobalcommerce.Weareproudtohavethebestofbothworlds—astartupculturewiththeresourcesofalargeglobalpubliccompany.Thisfuelsustocontinueourgrowthandlaunchnewservicesatthespeedwehavebeensinceourinception.Weareallentrepreneurial,surroundedbyopportunitiestodrivenewinitiativesandinnovations.Atourcore,weareboldandambitiouspeoplethatliketogetourhandsdirtyandmakeahands-onimpact.AtCoupang,youwillseeyourself,yourcolleagues,yourteam,andthecompanygroweveryday.Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.RoleOverviewThe TSE org is critical to Coupang’s business strategy. This role will be responsible for full ownership & end-to-end company-wide charter, delivery & execution starting from Product & Service Definition, Functional Design, Engineering execution Lifecycle with a Customer focus and Customer lifecycle management for Coupang’s Platform. You will be part of a Global team working from different locations but still work as a central connected unit. Within Product & Service Definition the role helps create design options for features being enabled by scenarios. For Product & Service Design this role mediates Scenario-relation features and applies design tradeoffs aligning to business requirements. This can also include defining business & technical requirements, so business acumen blended with strong technical understanding of technologies is a must.Thisrolewillpossessastrongblendoftechnical,business,andprojectmanagementexperiencethatenableseffectivemanagementoftangiblesolutions.WhatYouWillDoAs a Technical Program Manager, you will work closely with members of multiple business & Engineering teams to help define, streamline, design and analysis data to build business requirements and then work with engineering teams to articulate requirements, further perform functional & technical data & system analysis, drive engineering to implementation via all phases of Software Development Lifecycle (SDLC). In addition, the ideal candidate must possess a high degree of collaborative skills, and the ability to communicate effectively on many levels.Strongfunctional&technicalanalytical&designcapabilitytounderstandCommon&sharedplatforms,web,&servicesAPIwithunderlyingdata.ShouldbeabletodivedeeptocomeupwithnewPlatformscenariosthathelpsolvingsystemsbiggerproblemsbysimplifyingourservices&cloudplatformandhelpincreaseproductivity&efficiencyoreveryEngineer&systeminthecompany.SolidPlatform,Webservices,APItechnologiesexperience.Strongblendoftechnical,business,andprogrammanagementexperiencethatenablesseamlesscommunicationacrossteams,projectexecutionandgreatcustomerreach.Own,manageanddelivermultiplelargescale,complexprogramsacrossorganizationswitheaseofsimplicity,takingteamsalongtothepathofsuccess.OwnandManageimplementationE2EfromProjectcharter,roadmap,plan,design,design,build,execute,deliverandmonitorperformance&adoption.Creates,evolves,andcommunicatesspecificationsforfeatureareasthatenablecohesive,compatible,iterablescenariosthatspanmultiplefeatureteamsandenableadurablemulti-yearvision.Shouldbeabletocomeupwithscenariosandbusinessrequirementsbyanalyzingdataandbusinessneeds.Excellentcross-groupcollaborationandcommunicationskillsStrongproblem-solvingskills,analyticalcapabilities,andattentiontodetailStrongculturalchangemanagementexperienceIdentify,ProposeandImplementongoingdatastrategyanddrivedataqualityimprovementsEstablishes,enablesandimprovessystemstomanageproductfeedbackfromcustomerstoresolveissues.Reviewsandcontributestoecosystemdesign.Basic QualificationsBachelor’sdegreeand8+yearsofEngineeringProgramManagementexperienceinmanagingfeatureteamsanddesigninglarge-scaleorcomplextechnicalinitiativesonsharedPlatformforWeb&Webservices,API,DataanalyticsMinimumof5YearsinPlatform,Webdesign,APIthatareusedbyinternal&externalteams.Flexible,agileandfastlearner.Preferred QualificationsOutstandingverbalandwrittencommunicationExcellentcross-groupcollaborationandcommunicationskillsDemonstratedvirtualteamleadershipcapabilitiesKnowledgeorexperienceagiledevelopmentmethodologies(i.e.Scrum).PeoplemanagementexperiencePay & BenefitsOurcompensationreflectsthecostoflaboracrossseveralUSgeographicmarkets.AtCoupang,yourbasepayisonepartofyourtotalcompensation.Thebasepayforthispositionrangesfrom$155,000/yearinourlowestgeographicmarketto$267,000/yearinourhighestgeographicmarket.Payisbasedonseveralfactorsincludingmarketlocationandmayvarydependingonjob-relatedknowledge,skills,andexperience.General Description of All BenefitsAnnualbonusis0-20%ofthebasesalaryMedical/Dental/Vision/Life,AD&DinsuranceFlexibleSpendingAccounts(FSA)&HealthSavingsAccount(HSA)Long-term/Short-termDisabilityEmployeeAssistanceProgram(EAP)program401KPlanwithCompanyMatch18-21daysofthePaidTimeOff(PTO)ayearbasedonthetenure12PublicHolidaysPaidParentalleavePre-taxcommuterbenefitsGeneral Description of Other Compensation“OtherCompensation”includes,butisnotlimitedto,bonuses,equity,orotherformsofcompensationthatwouldbeofferedtothehiredapplicantinadditiontotheirestablishedsalaryrangeorwagescale.Recruitment ProcessApplicationReview-PhoneInterview-Onsite(orVirtualOnsite)Interview–OfferTheexactnatureoftherecruitmentprocessmayvaryaccordingtothespecificjobandmaybechangedduetoschedulingorothercircumstances.Interviewschedulesandtheresultswillbeinformedtotheapplicantviathee-mailaddresssubmittedattheapplicationstageDetailstoConsiderThisjobpostingmaybeclosedpriortothestatedenddateforapplicationifallopeningsarefilled.Coupanghastherighttorescindanofferofemploymentifacandidateisfoundtohavesubmittedfalseinformationaspartoftheapplicationprocess.Thoseeligibleforemploymentprotection(recipientsofveteran’sbenefits,thedisabled,etc.)mayreceivepreferentialtreatmentforemploymentinaccordancewithapplicablelaws.PrivacyNoticeYourpersonalinformationwillbecollectedandmanagedbyCoupangasstatedintheApplicationPrivacyNoticelocatedbelow: is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us View email address on click.appcast.io:R0073013