Senior Customer Support Specialist

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Receive and respond to customer requests via the inbound call queue and support ticketing systems. Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern. Provide Tier 1 support, solving standard and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution. May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction. Apply appropriate internal and security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information. Document customer inquiries, status, and resolution. Work across teams when needed and follow up with customers to resolve issues satisfactorily. Requirements High school diploma or equivalent; Associate's or Bachelor's degree is a plus. Proven customer support or client service experience. Strong phone, email contact handling skills and active listening. Familiarity with CRM systems and practices, preferred. Customer orientation and ability to adapt/respond to different types of personalities. Excellent communication and problem-solving skills. Ability to multitask, prioritize, and manage time effectively. Experience in title, registration, DMV, or dealership, preferred. Technical support experience is preferred. Core Competencies Demonstrates strong customer support capabilities with a focus on effective communication, problem-solving, and the ability to adapt to various customer personalities. Proficient in utilizing CRM systems and providing Tier 1 support to enhance customer satisfaction. Highest-signal resume keywords Customer Support Experience Active Listening Skills CRM Systems Familiarity Excellent Communication Skills Problem-Solving Skills ATS Optimization Keywords Soft Skills Customer Orientation Time Management Multitasking Adaptability Certifications & Qualifications High School Diploma Associate's Degree Bachelor's Degree Industry Keywords Tier 1 Support Customer Experience Support Ticketing Systems Phone Contact Handling Email Contact Handling DMV Experience Dealership Experience Technical Support Experience #J-18808-Ljbffr