Hospitality Greeter & Host

Job Description

Job Description

About Atria:

Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care from the comfort of your home, at our practices in Palm Beach and New York, or wherever you are in the world.

We bring together a multidisciplinary team of renowned, in-house physicians to provide proactive, preventive, and precision-based care for Atria members and their families. We aim to optimize the lifespan and healthspan of all our members through meticulous screening and tailored interventions to prevent, reverse, or manage all major chronic diseases.

Each member’s care is led by a dedicated Chief Medical Officer who collaborates on your behalf with specialists in cardiology, neurology, pediatrics, gynecology, endocrinology, performance and movement, and more. Our exceptional clinicians also work closely with the 60+ members of the Atria Academy of Science & Medicine, top experts in their respective fields who are available for rapid consults, support, and referrals.

SUMMARY: The Hospitality Greeter, Host role at Atria Institute is a pivotal role in ensuring that every member's experience begins with a warm and personalized welcome and finishes with a supportive departure. You are a motivated, organized, and personable individual who is passionate about hospitality, food and beverage, and connecting with people. You are someone who thrives in a dynamic environment, excels under pressure, and is eager to contribute. You strike up a conversation with anyone, perform well under pressure and have an insatiable desire to learn.

ESSENTIAL FUNCTIONS:

• Greet each member by name with recognition and warmth upon their arrival to the lobby of Atria Institute, creating a friendly and inviting atmosphere where members feel valued and comfortable.
• Handle necessary printed materials for member appointments, ensuring accuracy and completeness.
• Collaborate with the General Manager of Hospitality and Atria care team to address member needs and preferences, providing regular updates on member interactions and feedback.
• Maintain accurate and consistent records of member appointments by checking in each member promptly on arrival using Athena, our healthcare management system.
• Assist the Member Experience Team in curating and coordinating Atria's Gifting Program, and creating memorable moments for members based on their preferences and special occasions.
• Support with moments of delight for Atria's Members based on preferences and celebratory moments.
• Support Concierge Greeter with receiving incoming and outgoing packages.
• Maintain the member library to ensure books on display are ordered, tidy, organized and available to Atria Members.
• Support Hospitality Services team with food and beverage service as needed.
• Reports directly to the General Manager of Hospitality

Hourly: $20 - $25 hour

Requirements

QUALIFICATIONS:

• Previous experience in a customer service or hospitality role, preferably in a healthcare or a high-end service setting.
• Innate hospitality and kindness
• Strong interpersonal skills and ability to engage with diverse individuals
• Keen attention to detail and the ability to provide personalized service
• Proficiency in using Athena or similar healthcare management software is preferred
• Willingness to adhere to the uniform guidelines; uniforms will be provided for the role

REQUIREMENTS:

• College Degree preferred, but not required

• Strong interpersonal skills able to manage multiple priorities while still hitting deadlines
• Experience working in fast paced start-up environment also beneficial
• 100% on site in Beverly Hills, CA
• Must be able to comply with all health and safety standards

Benefits

At Atria, we are proud to offer every member of the Atria team:

• Excellent health and wellness benefits, fully covered by Atria, effective date of hire
• OneMedical membership for employees & dependents, giving access to 24/7 virtual care
• Fertility & family planning
• Company-covered preventive health screenings through partner hospitals (calcium score)
• Fitness Perks, including Wellhub +
• 401k contributions and 4% match starting after 6 months
• Flexible Time Off
• Continuing medical education (CME) and CEU support for professional licensure