Product Manager - Gainsight & Salesforce Renewals

Product Manager – Gainsight & Salesforce Renewals

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking a Product Manager – Gainsight & Salesforce Renewals for one of our clients.

Locations: Redwood City, California / Dallas, TX - Hybrid

Locals Preferred

We are looking for a strategic and execution-focused Product Manager with strong expertise in Gainsight, Salesforce, and customer lifecycle management processes including Renewals, Product Expansion/Upsell, and Terminations/Churn Management. The ideal candidate will drive product initiatives that optimize customer retention, revenue growth, and operational efficiency across subscription and customer success platforms.

Key Responsibilities

• Lead product strategy and roadmap for customer lifecycle management solutions focused on renewals, retention, upsell, and churn reduction.
• Collaborate with Customer Success, Sales, RevOps, Finance, and Engineering teams to define scalable business processes and platform enhancements.
• Manage and optimize workflows within Gainsight and Salesforce for: Subscription Renewals, Product Expansion / Cross-sell / Upsell, Contract Amendments, Customer Terminations / Cancellations, Retention Campaigns.
• Translate business requirements into detailed product specifications, user stories, and acceptance criteria.
• Own backlog prioritization and delivery planning for Salesforce and Gainsight enhancements.
• Design and improve customer health scoring, renewal forecasting, risk identification, and lifecycle automation.
• Drive automation initiatives to improve renewal efficiency and customer engagement.
• Analyze customer usage, retention trends, churn metrics, and revenue expansion opportunities.
• Partner with technical teams to implement integrations between Gainsight, Salesforce, billing systems, and customer data platforms.
• Define KPIs and success metrics related to ARR retention, churn reduction, renewal rates, and expansion revenue.
• Conduct stakeholder reviews, demos, UAT sessions, and release planning activities.
• Ensure data consistency, reporting accuracy, and process governance across systems.

Required Skills & Experience

• Strong experience as a Product Manager, Business Systems Analyst, or Product Owner in Customer Success or CRM platforms.
• Hands-on expertise with: Gainsight CS, Salesforce CRM / Salesforce CPQ, Subscription lifecycle management.
• Deep understanding of: Renewals management, Customer retention strategies, Product expansion / upsell workflows, Customer offboarding and terminations.
• Experience defining business processes and automations for SaaS customer lifecycle operations.
• Strong knowledge of Salesforce objects, workflows, reports, dashboards, and integrations.
• Experience with customer health scoring, CTAs, playbooks, and lifecycle orchestration in Gainsight.
• Ability to convert business needs into epics, features, and user stories.
• Experience working in Agile/Scrum environments.

With regards,

Naveen | Sr. Talent Acquisition

Rootshell Enterprise Technologies Inc.

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