Used Car Buying BDC Specialist - Audi Central Houston

Used Car Buying BDC Specialist - Audi Central Houston in Houston, TX at Sonic Automotive Location: 2120 Southwest Freeway Houston, TX 77098 Job Type: Customer Service Experience: Associate About Audi Central Houston isn’t just any dealership — we’re the largest Audi store in the country , housed in a striking 7-story facility and consistently recognized as one of the best. As a proud Audi Magna Elite Society award winner, we set the standard for excellence in customer experience, volume, and team performance. If you're looking to grow your career with a top-performing store backed by a world-class brand, this is the place. Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands. Compensation (Hourly + Commission): $15.00 - 17.00 + commission Job Description Summary: The Vehicle Acquisition BDC Specialist is responsible for handling inbound consumer leads from Kelley Blue Book, CarGurus, and other digital buying platforms from customers interested in selling or trading their vehicle. The primary focus of this role is to engage with vehicle sellers, gather accurate vehicle information, and convert inbound interest into scheduled appraisal appointments for the used car buying team. This is a BDC-style role focused on vehicle acquisition , not retail vehicle sales. This position plays a key role in growing used vehicle inventory and improving lead efficiency. The Vehicle Acquisition BDC Specialist is expected to deliver a professional, transparent customer experience while using CRM and lead management tools to track, follow up, and convert buying leads. Ongoing training is provided on systems, call handling, and buying workflow. Duties and Responsibilities: Respond promptly to inbound calls, texts, and internet leads from customers looking to sell or trade their vehicle Engage customers to gather vehicle details including VIN, mileage, condition, ownership, and payoff information Set and confirm appraisal appointments for the used car buying team Conduct consistent follow-up on active and aged buying leads to maximize acquisition opportunities Maintain accurate lead notes, statuses, and appointment details in the CRM Adhere to structured outreach cadence and response time expectations Partner with used car management and buying associates to improve lead conversion and efficiency Meet or exceed performance goals tied to appointments set and vehicles acquired #J-18808-Ljbffr Sonic Automotive