Program Support Assistant

Job Title

Program Support Assistant

Duties

Duties include, but are not limited to:

• Oversee the receipt, review and determination of appropriate action for all incoming and/or outgoing official mail.
• Perform timekeeping duties for the unit
• Receive and direct all visitors and/or telephone calls appropriately
• Act as liaison to other staff within the organization to provide accurate advice on procedures, reports, requirements, and/or other matters necessary to implement new policies, directives, and instructions
• Independently resolve questions and complaints from internal and/or external customers
• Format all correspondences, to include policy and VAMC memorandums
• Independently determine the attendees/representatives based on topics while scheduling meetings or conferences
• Generate meeting minutes for various executive level meetings, and distribute appropriately
• Ability to lead or supervise
• Provide oversight, guidance, and training to timekeepers as needed
• Maintain multiple calendars i.e. scheduling appointments, meetings, interviews, and conferences
• Office Administration and Clerical Duties - 50%
• Automation - 25%
• Leader Duties - 25%

Work Schedule: Monday-Friday, 8:00am-4:30pm/7:30am-4:00pm

This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD14413O

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized