Field Training & Education Specialist

Job Description

Role summary

The Field Training & Education Specialist is the face of our brands inside retail partner stores. They travel to retailers across the USA and internationally to train sales associates, assess how our brands are performing, and make sure every store presents our lab-grown diamond, mined diamond and gemstone brands the right way. They bring insights from the field back to the marketing and sales teams to improve programs and grow sell-through.

•       Employment type: Full-time

•       Travel: Required, USA and international

•       Work location: Field-based, with regular travel to retail partner locations, trunk shows, events, trade shows and company offices

•       Requirements: Valid passport and driver's license; ability to travel frequently, including some weekends

•      Deliver in-store brand training to retail owners, managers and sales associates.

•      Teach each brand's story, positioning, collections and key selling points.

•      Educate on product knowledge: diamond 4Cs, lab-grown vs. mined diamonds, gemstones, metals, settings and care.

•      Coach associates on selling skills, clienteling and handling customer questions.

•      Run launch training for new retail doors and new collections.

•      Lead virtual training sessions and webinars between visits.

•      Complete store visit assessments: brand presence, inventory, display quality, staff knowledge and sell-through.

•      Review sales performance with retailers and identify growth opportunities and gaps.

•      Recommend actions on assortment, merchandising, reorders and marketing support.

•      Write visit reports and share findings with sales, marketing and leadership.

•      Make sure brands are presented to standard in every store: displays, signage, packaging and product placement.

•      Check that retailer marketing (in-store, website, social) follows brand guidelines and disclosure rules.

•      Set up and refresh in-store displays and point-of-sale materials during visits.

•      Fix brand misalignment on the spot and follow up on corrective actions.

•      Plan and lead trunk shows at retail partner stores to drive sales and showcase collections.

•      Work with retailers on trunk show timing, inventory selection, invitations and local promotion.

•      Represent our brands at in-store events, bridal events, holiday events and VIP client nights.

•      Educate consumers and associates during events and support associates in closing sales.

•      Coordinate secure transport and handling of event merchandise with operations.

•      Track event results (sales, new clients, follow-ups) and share recaps with sales and marketing.

•      Bring retailer and consumer feedback back to the Brand Manager, VP of Marketing and sales teams.

•      Help develop and update training materials, guides and e-learning content.

•      Support trade shows and retailer events with product education and brand presentations.

•      Build strong relationships with retail partners as a trusted brand expert.

•      Number of store visits, trunk shows, events and associates trained per month

•      Sell-through and reorder growth at trained stores

•      Brand standards scores from store assessments

•      Associate product knowledge, measured by quizzes and certifications

•      Retailer satisfaction with training and support

•      Timely visit reports and follow-up on corrective actions

•      3–5+ years in jewelry retail, brand training, field sales or retail education.

•      Strong product knowledge of diamonds, lab-grown diamonds and gemstones; GIA or similar certification is a plus.

•      Engaging presenter and coach who connects with store teams.

•      Analytical, able to read sales data and turn it into clear recommendations.

•      Eye for visual merchandising and brand presentation.

•      Self-motivated and organized, able to manage a travel schedule independently.

•      Comfortable with frequent domestic and international travel.

•      Additional languages are a plus for international markets.

•      Microsoft 365 (Outlook, Excel, PowerPoint, Teams)

•      Google Workspace

•      Zoom

•      ChatGPT

•      Claude

•      Canva

•      Salesforce or HubSpot (CRM)

•      Power BI or Tableau

•      Retail audit apps (e.g., Repsly, GoSpotCheck)

•      Learning management system (LMS)

•      Synthesia

• Concur or Expensify

About The Company

Sandeep Diamond Corporation has been a trusted partner to major jewelry retailers in North America for over 40 years. Starting as a loose diamond dealer, the company has evolved into a full-service solutions provider for retail partners. With a commitment to staying ahead of trends, Sandeep Diamond Corporation delivers innovative and high-quality products. The organization's reputation is built on excellence and long-standing partnerships in the jewelry industry.