Ambulance Billing Representative II

Mass General Brigham Billing Specialist

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for maintenance of accurate billing records of complex customer and/or patient accounts, process payments and adjustments, and communicate with customers to answer questions or provide information.

Essential Functions

• Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies
• Addresses issues of a more complex nature and support junior staff by answering day to day questions
• Process payments and maintain up-to-date billing records
• Reprocessing insurance denials and submitting all necessary documentation for payment
• Maintain accurate billing records and files
• Collaborate with other departments to resolve billing and payment issues
• May prepare monthly and quarterly billing reports for management review

Qualifications

Education

• High School Diploma or Equivalent required

Experience

• 2+ years of experience in billing, finance or collections required
• Medical/ambulance billing experience is preferred

Knowledge, Skills and Abilities

• Strong attention to detail.
• Excellent interpersonal, written and verbal communication skills.
• Proficient in Microsoft Office Excel and other relevant billing software.
• Ability to prioritize and manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment.

Working Schedule:

• Hybrid, onsite once per week at Spaulding Hospital - 1575 Cambridge St, Cambridge, MA.
• Remote hours require a quiet, secure, HIPAA-compliant working station.
• Monday - Friday, eastern standard business hours

Pay Range

$19.81 - $28.30/Hourly