Customer Compliance Manager (Supply Chain)

About us

Dyson is a global technology fast and our ambition is huge more categories morelocationsand more people. Dyson launched in the US in 2002 and since then operations have grown exponentially. Our US headquarters is based in Chicagos Fulton Market neighborhood with anadditionalofficelocatedin New York City. We also have employees working in field sales our service centers and in our growing number of Dyson Demo Stores across the country.

Were committed to our campus culture and want to have people collaborating developing and learning from each other. By having everyone on campus together we have been able to nurture a fantastic social and dynamic environment.

About the role

The Supply Chain Customer Contracts & Compliance Manager is responsible for leading customer compliance contract governance and customer operations across Dysons strategic retail accounts. This role manages a team focused on retailer compliance deductions and chargebacks customer claims resolution and operational performance while partnering closely with Sales Logistics Supply Chain Customer Service Finance and Dyson Business Services.

The successful candidate will drive initiatives that improve customer experience reduce compliance-related costs enhance operational execution and strengthen relationships with key retail partners including Amazon Costco Best Buy Walmart Target and others. This role will serve as a key escalation point for customer compliance issues while developing scalable processes controls and reporting that support Dysons continued growth.

Key Responsibilities

Team Leadership & Development

• Lead coach and develop a team of analysts responsible for customer compliance deductions claims management and customer operational support.
• Establish team objectives performance metrics and development plans to drive engagement and high performance.
• Foster a culture of accountability continuous improvement and customer-centric decision-making.
• Provide ongoing mentorship feedback and support to team members.

Customer Compliance & Contract Management

• Own compliance programs across strategic retail accounts ensuring adherence to customer requirements routing guides contractual agreements and operational standards.
• Partner closely with Sales Account Managers and customers to identify assess and mitigate compliance risks.
• Oversee customer deductions chargebacks shortages penalties and compliance claims ensuring timely investigation and resolution.
• Review customer contracts and operational requirements translating business needs into effective processes and controls.
• Drive consistency in contract governance and compliance management practices across all customer accounts.

Customer Operations & Performance

• Lead initiatives that improve customer experience and operational execution across the customer order lifecycle.
• Monitor customer scorecards OTIF performance service-level metrics and compliance indicators identifying opportunities for improvement.
• Serve as the primary escalation point for significant customer operational and compliance issues.
• Build strong relationships with customers and internal stakeholders to support long-term business objectives.

Financial Management & Reporting

• Manage budgets related to compliance penalties claims and deductions.
• Identify opportunities to reduce compliance-related costs and improve recovery efforts.
• Develop and present reporting on compliance performance customer scorecards deductions claims trends root-cause analysis and financial impact.
• Utilize insights and analytics to drive continuous improvement and operational excellence.

Cross-Functional Leadership

• Partner with Supply Chain Logistics Customer Service Finance Sales and Dyson Business Services to develop and implement process improvements.
• Lead cross-functional efforts to strengthen operational controls and reduce compliance risk.
• Represent Dyson in customer meetings and support executive-level discussions regarding operational performance and improvement initiatives.
• Lead strategic projects focused on customer operations compliance performance and process optimization.

About you

• Bachelors degree in Business Supply Chain Logistics Finance or a related field.
• 8 years of experience in Customer Operations Customer Compliance Retail Operations Supply Chain Logistics Finance or a related discipline.
• 2 years of people leadership experience with responsibility for coaching developing and managing teams.
• Experience working with major retailers such as Amazon Walmart Costco Best Buy Target or similar accounts.
• Strong understanding of customer-facing performance metrics including OTIF service levels customer scorecards and continuous improvement initiatives.
• Experience managing customer deductions chargebacks claims disputes compliance programs or similar customer operational processes.
• Experience reviewing and managing customer contracts retailer requirements and compliance obligations.
• Strong financial acumen with experience managing budgets penalties recovery efforts and business performance metrics.
• Proven ability to influence cross-functional stakeholders and drive alignment across Sales Supply Chain Logistics Finance and Customer Service teams.
• Advanced analytical and problem-solving skills with strong proficiency in Microsoft Excel and reporting tools.
• Experience with SAP or other ERP systems preferred.
• Excellent communication presentation stakeholder management and relationship-building skills.
• Passion for delivering exceptional customer experiences and driving operational excellence in a fast-paced environment.

Compensation : $109000 - $127000 annually bonus opportunity

Location : Dyson Inc 1330 W Fulton Market Fl 5 Chicago IL 60607

Benefits

At Dyson how we reward you is linked to our high-performance culture. But its about more than salary and bonus. Through a package of financial lifestyle and health benefits we support whatever stage of life youre in and the moments that matter.

Financial benefits:

401K with up to a 4% match

Company paid Life Insurance and AD&D

Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

Competitive Paid Time Off Benefits including Separate Holiday Sick and Vacation Time

Pre-tax Commuter Benefits (applicable areas only)

Generous Child Care Leave Program

Wellness Program

Employee Assistance Program

Dyson Product Discounts

Health benefits:

Multi-Level Healthcare Coverage Options

Vision & Dental Coverage

Company paid Short-Term and Long-Term Disability

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at for more information. Dyson is an Equal Opportunity Employer.

#LI-Onsite

D yson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.

Required Experience:

Manager