Aesthetics Senior Patient Sales Consultant

Job Description

Job Description

Description:

The Spa Clinic

Senior Patient Sales Consultant Purpose:
Serves as the lead patient care coordinator by delivering an exceptional patient experience, mentoring team members, supporting daily front office operations, and driving consultation conversions, memberships, and patient retention.

A Senior Patient Sales Consultant would be accountable for:

• Closing treatment plans
• Converting consultations
• Increasing average ticket value
• Membership enrollments
• Cherry financing conversions
• Retail skincare sales
• Reactivating existing patients
• Following up on quotes and consultations
• Achieving monthly revenue and gross profit goals
• Mentoring newer consultants on sales techniques
  

Key Responsibilities:

• Lead the daily front office workflow and support the Patient Care Coordinator team.
• Ensure a luxury, concierge-level patient experience from first contact through follow-up.
• Assist with training and onboarding new Patient Care Coordinators.
• Drive consultation conversions, treatment plan acceptance, and Cherry financing utilization.
• Support membership enrollment, retail sales, and monthly promotional initiatives.
• Monitor schedules to maximize provider utilization and minimize gaps.
• Perform quality assurance on patient follow-up, recalls, and reactivation campaigns.
• Partner with providers and leadership to achieve clinic revenue and patient satisfaction goals.
• Serve as the point person in the absence of the Practice or Regional Manager.

Compensation:

• Base Pay
• Commission
• Membership Bonus