Banquet Captain

Education LevelHigh School## Description**SUMMARY**The Banquet Captain is responsible for:* **Operate Banquet service operations to achieve customer satisfaction, quality service and compliance with corporate/franchisor policies and procedures while meeting/exceeding financial goals.*** **Responsible for assisting with long and short term planning and day-to-day operations of the banquet section.*** **Recommends policy and procedural changes.*** **Implements and monitors the section's budget and manages expenses within approved budget constraints.****JOB RESPONSIBILITIES**The Banquet Captain’s primary responsibilities will include:* Analyze Banquet Event Orders, communicate effectively with customers, managers and associates to ensure that all room set-ups, equipment, supplies, staffing and menus meet/exceed customer's expectations.* Monitor and control Banquet budget (i.e. labor costs, beverage costs, supplies and equipment) and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service.* Hire staff and conduct orientation to ensure that all areas of responsibility are properly covered according to company standards and within budget.* Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness.* Prepare all schedules for the department and forwards same to senior management for approval.* Inventories stock to ensure adequate supplies.* Investigate complaints and takes corrective action.* Prepare any reports concerning room occupancy, payroll expenses, and department expenses.* Record data concerning work assignments and special projects and prepare periodic reports. Check periodically each day on any and all special project work.* Greet and interact with the guest in a friendly and professional manner creating the “WOW” experience.* Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.* Interact with fellow associates in a courteous and professional manner.* Ensure that all guest requests you receive are satisfied in a timely and efficient manner.* Provides service in a highly professional manner at all times.* Conduct daily pre-shift meeting.* Complete associate safety training in compliance with franchise procedures, regulations and Banquet Captain.* Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules.* Generate all department purchase orders and forwards same to senior management for approval.* Participate with formation of department annual operating budgets.* Ensure that the hotel maintains all standards as defined by any third party affiliations hotel franchiser where applicable.* Perform month end inventories in a timely and accurate manner.* Ensure that all department employees receive comprehensive training as specified by the operating business plan assumptions.* Enforce 100% staff compliance with uniform and grooming standards.* Report unsafe work conditions/practices and safety/security violations in accordance with company policy.* Other duties as assigned.* Non Essential Functions**:*** Participate in all special projects, task forces and committees, as requested.* Attend weekly staff meeting## Qualifications## REQUIRED SKILLS AND ABILITY* Ability to make occasional decisions which are generally guided by established policy and procedures.* Excellent English verbal and written communication.* Exposure to scheduling, purchase orders processing, time cards calculations and expense control systems preferred.* Demonstrated computer skills.* Knowledgeable with Delphi system and or optimal settings# **REQUIRED EDUCATION AND EXPERIENCE*** Education – One to two years of post high school education.* Experience – Two to three years in a related position.* + Prior experience as a property level Banquet Captain preferred. #J-18808-Ljbffr