Emergency Department/UC Technician-.9FTE

Emergency Department/Urgent Care Technician

Work Schedule: 12-hour shifts (0800-2000); Every third weekend and holiday rotation

Osceola Medical Center is committed to implementing core behavior standards as a foundation for how we hire, develop, and retain our team members. By intentionally selecting candidates whose values and behaviors align with these standards, we ensure that our mission is lived out every day, creating an environment where patients feel valued, respected, and confident that OMC is the place for all their healthcare needs.

Job Summary: The Emergency Department/Urgent Care Technician (ED/UC Tech) assists the Registered Nurse (RN) in carrying out the nursing process in the Emergency Department and Urgent Care. Under the direction and delegation of the RN and clinician, the ED/UC Tech delivers high-quality, patient-centered care, supports emergency and routine clinical activities, and promotes efficient patient flow. Acting as a patient advocate, the ED/UC Tech collaborates with the interdisciplinary team to plan, implement, and evaluate patient care while performing delegated clinical and non-clinical duties within the defined scope of practice.

Qualifications:

• Successful completion of Certified Medical Assistant program, Certified Nursing Assistant Program or EMT program
• Current Basic Life Support (BLS) certification
• Basic keyboarding and computer skills

Responsibilities include:

Patient Care & Observation

• Perform patient observation and delegated patient care activities in accordance with standards of care
• Obtain, perform, and document vital signs, blood glucose checks, and other point-of-care measurements in a timely manner
• Assist patients with activities of daily living (ADLs), including toileting, ambulation, positioning, and transfers
• Promptly report abnormal vital signs, blood sugars, observations, or patient concerns to the delegating RN and/or clinician
• Provide comfort measures and respond to patient needs respectfully and efficiently

Clinical & Procedural Support

• Assist RNs and providers with bedside procedures
• Perform basic procedures within scope of practice and training, including:
• Peripheral IV insertion
• Blood draws
• Electrocardiograms (EKGs)
• Foley catheter insertion and catheter care
• Prepare patients, rooms, and equipment for procedures and examinations
• Participate in trauma activations, emergency responses, mock codes, and resuscitation efforts as trained
• Serve as a member of the Decontamination Team
• Assist with patient transport, including preparation for air transfer when required

Interdisciplinary Care & Coordination

• Participate in the interdisciplinary plan of care for assigned patients
• Collaborate with nursing staff, clinicians, and ancillary departments to coordinate patient care
• Monitor and interact with patient service departments to support continuity of care
• Advocate for patient safety, dignity, and rights in accordance with hospital policy

Patient Flow, Clerical & Department Support

• Perform clerical duties, including admission, discharge, transfer paperwork, and phone communication
• Schedule patients for appropriate follow up appointments within EMR
• Ensure all documentation, paperwork, and charges are accurate and complete
• Transport patients safely within the facility or to ancillary departments
• Clean patient rooms, change linens, and ensure rooms are ready for incoming patients
• Stock carts, supply rooms, and patient care areas; report low supplies as needed
• Complete daily and assigned shift duties thoroughly and efficiently

Communication, Education & Professional Responsibility

• Communicate effectively with all members of the patient care team
• Maintain personal accountability for staying current on required communications (email, training modules, department postings, etc.)
• Participate in mock codes, educational activities, and required competency validations
• Assist with orientation and support of new staff as assigned
• Seek learning and educational opportunities to enhance job knowledge and performance
• Continually strive to meet and exceed customer service standards for patients, visitors, staff, and medical providers

Knowledge, Skills, and Abilities:

• Knowledge of infection control practices and their impact on patient outcomes
• Knowledge of normal vital sign ranges for pediatric and adult patients
• Understanding of and adherence to:
• Patient Bill of Rights
• Vulnerable Adults Act
• EMTALA requirements
• Trauma Code processes
• Knowledge of emergency procedures and medical intervention techniques within scope of practice
• Knowledge of processes for transferring patients outside of OMC
• Ability to effectively participate in an interdisciplinary care team
• Demonstrated ability to manage stress in high-acuity environments
• Clear oral and written communication skills
• Maintains confidentiality in accordance with OMC policy and HIPAA
• Maintains required competencies and certifications

Physical Requirements for the Role:

• Ability to stand and walk 812 hours per shift
• Occasional squatting, kneeling, and reaching to shoulder height
• Manual dexterity and visual/auditory acuity required for patient care activities
• Ability to lift independently up to 50 pounds
• Ability to push and pull up to 50 pounds
• Ability to lift over 100 pounds with assistance daily
• Uses a computer for EMR documentation 4 hours or more per shift

Work Environment:

• Provides patient care in the Emergency Department and Urgent Care with potential assignment to Med Surg
• Regular exposure to blood, bodily fluids, infectious agents, and hazardous substances
• Potential exposure to toxic substances brought in by patients from external environments

Behavior-Based Leadership Expectations:

Successful candidates will:

• Treat every patient, visitor, and team member with dignity and respect
• Take ownership of their actions and follow through on commitments
• Adapt positively to change and support new initiatives
• Contribute to a culture of trust, collaboration, and accountability
• Consistently act in ways that support OMC's mission and values

Why Join OMC?

At OMC, we don't just hire for skillswe hire for behaviors that align with our mission. We invest in team members who are committed to making a meaningful difference in the lives of our patients and in the communities we serve.

Osceola Medical Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees.