Small Business Sales Account Executive

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location:  This is an onsite role based at Nextiva's Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation:  This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

How You'll Make an Impact:

As a Commercial / SB Account Executive at Nextiva, you're at the heart of empowering entrepreneurs and small businesses with 20 employees or less, helping them build amazing relationships with their customers, simplify operations, and unlock real growth. Through Nextiva's game-changing Unified-CXM platform, you'll deliver personalized, AI-powered experiences across voice, video, collaboration, SMS, and surveys, creating lasting customer impact every day.

What You'll Do:

• Crush Your Goals: Maintain disciplined, high-energy outbound activity to fill your pipeline and consistently achieve or exceed your monthly and quarterly quotas.
• Master Discovery: Lead engaging, high-quality discovery conversations to uncover customer goals, pain points, and desired business outcomes, becoming a trusted advisor right from the start.
• Create Urgency & Momentum: Clearly communicate Nextiva's value, driving urgency and excitement around solutions that help customers grow revenue, improve customer satisfaction, and streamline operations.
• Own the Process: Manage deals proactively, swiftly moving opportunities forward by setting clear next steps, timelines, and expectations.
• Bring Your Best Demos: Deliver compelling, outcome-focused product demos tailored to each customer, showcasing how Nextiva's solutions will transform their business.
• Embrace Operational Excellence: Keep your pipeline and Salesforce documentation spotless, enabling accurate forecasting and proactive decision-making.
• Leverage AI-Supported Sales Tools: Use AI-supported sales tools (ChatGPT, Nextiva's internal resources) to sharpen your pitch, refine your discovery, overcome objections, and accelerate your sales cycle.
• Stay Curious & Creative: Continuously test new sales tools and techniques to enhance your productivity, customer engagement, and selling effectiveness.

Required Qualifications:

• 2+ years of proven inside sales success in a fast-paced, high-activity sales environment.
• Experience owning discovery conversations, product demos, and closing activities with small business customers.
• Proven success managing a sales pipeline in Salesforce CRM with strong documentation and forecasting discipline.
• Skilled in consultative selling, customer discovery, objection handling, and aligning solutions to measurable customer outcomes.
• Demonstrated ability to create urgency, maintain deal momentum, and consistently achieve monthly and quarterly sales quotas.

Preferred Qualifications:

• 1+ years selling UCaaS, CCaaS, SaaS, PaaS, or similar technology solutions.
• Experience selling to small business or commercial customers with 20 employees or fewer.
• Comfort using AI-supported sales tools to prepare, personalize outreach, and improve sales performance.
• Strong operational rigor, attention to detail, and commitment to disciplined follow-through.

Why Nextiva?

• Impact: Join a leader trusted by over a million users, orchestrating amazing customer journeys and driving powerful business outcomes.
• Innovation: Sell transformative AI-driven solutions that help customers deliver unforgettable experiences, increase efficiency, and boost employee engagement.
• Culture: Be part of a vibrant, supportive team culture deeply committed to Amazing Service®, continuous growth, and meaningful connections with customers and colleagues.

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and  simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven,  forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and  care for customers and teammates.

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• ???? Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• ???? Insurance: Life, disability, and supplemental indemnity plans 
• ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• ???? Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• ????️‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives 
• ???? Growth: Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!  

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1 #LI-ONSITE

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.