ROOFING CUSTOMER & FIELD COORDINATOR

Job Description

Job Description

ROOFING CUSTOMER & FIELD COORDINATOR

Legacy Roofing | Clearfield, Utah

Full-Time | W-2 | $24.00–$28.00 per Hour

Company Truck + Gas Card + iPad Provided

ABOUT THE ROLE

Legacy Roofing is looking for a dependable, customer-focused Roofing Customer & Field Coordinator with previous roofing experience to join our team in Clearfield, Utah.

This is not a traditional desk-only customer service position.

This is a hands-on role that combines customer service, project coordination, and field work. You will work directly with homeowners after the sale and help ensure they have a great experience throughout the roofing process—from pre-construction through final project closeout.

You will work out of our Legacy Roofing office in Clearfield while also spending time in the field visiting customers and active residential roofing projects.

COMPENSATION & COMPANY EQUIPMENT

• $24.00–$28.00 per hour, based on experience
• Full-Time, W-2 position
• Company truck provided
• Company gas card provided
• Company iPad provided
• Work out of our Clearfield, Utah office
• Combination of office and field responsibilities

WHAT YOU'LL DO

Customer Service & Project Support

• Serve as a primary point of contact for homeowners after the sale through project completion
• Communicate project updates, scheduling information, and next steps to customers
• Answer homeowner questions and help address concerns throughout the project
• Coordinate customer needs and project details with our internal team
• Follow up on outstanding items to make sure nothing falls through the cracks
• Maintain accurate customer information, job notes, photos, and updates in our CRM
• Help close out completed projects and collect final amounts due from customers

Field & Pre-Construction Responsibilities

• Meet homeowners at their properties for pre-construction appointments
• Carry, set up, and safely use extension ladders
• Access and walk residential roofs as part of regular job responsibilities
• Review roofing projects in the field and confirm important job details
• Walk and photograph properties to document existing conditions prior to construction
• Identify and document potential concerns before work begins
• Visit active residential jobsites as needed
• Communicate field observations and important project information back to the internal team

WHAT WE'RE LOOKING FOR

• Previous roofing experience is required
• Must be able to carry, set up, and safely use extension ladders
• Must be able to access and walk residential roofs
• Ability to regularly lift and carry up to 50 pounds
• Comfortable working outdoors in Utah weather conditions
• Comfortable walking active residential construction sites
• Strong attention to detail and the ability to identify and document property conditions
• Strong customer service and communication skills
• Comfortable speaking directly with homeowners and handling questions or concerns professionally
• Organized and capable of managing multiple active customers and projects
• Comfortable using an iPad, smartphone, computer, CRM, email, text messaging, and jobsite photos
• Ability to document information clearly and accurately
• Dependable, punctual, and able to follow established processes
• Comfortable discussing and collecting final customer balances

BENEFITS & PERKS

Legacy Roofing offers a comprehensive benefits package that includes:

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• 401(k)
• Group life insurance
• AD&D insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Short-term disability insurance
• Employee Discount Program