Guest Services Representative - Radisson Cedar Rapids - 2nd Shift Fulltime

Guest Service AgentWe are seeking a reliable and guest-focused Guest Service Agent to join our team for the evening shift. This role is responsible for delivering exceptional service, ensuring smooth front desk operations, and creating a welcoming environment for all guests. This is a PM Shift Working 3:00pm to 11:00pm Wednesday through Sunday.Essential Duties & ResponsibilitiesProvide outstanding guest service by addressing all inquiries and concerns promptly and professionallyRegister and process guest arrivals and departures efficiently and accuratelyDemonstrate professionalism and courtesy in all telephone communicationsActively listen to guests and anticipate additional needs to enhance their stayMaintain a clean, organized, and professional appearance of public areas and front office spacesUtilize effective selling techniques to maximize occupancy and revenue opportunitiesEnsure all guest accounts are accurate, complete, and properly documentedMaintain a strong working knowledge of hotel services, amenities, and the local areaComply with all hotel policies, procedures, and standard operating guidelinesSupport and uphold safety procedures for guests and team membersComplete required daily and departmental reportsCollaborate with team members and other departments to support efficient operationsDeliver amenities and provide assistance to guests as neededPerform additional duties as assigned by managementWhat We OfferCompetitive payOpportunity for growth and developmentSupportive team environmentEmployee discounts and perksRequirementsPrevious customer service or hospitality experience preferredStrong communication and interpersonal skillsAbility to remain professional in a fast-paced environmentBasic computer and organizational skillsFlexibility and reliability to work the established schedule Oliver Hotels & Resorts