Health Technician (Hearing Instrument Specialist)

Job Title

Allied Health Professional

Duties

Primary duties include patient care, supporting diagnostic and treatment procedures, patient charting, and patient education. Support functions include both direct patient care and administrative duties.

Direct Patient Care Duties

• Hearing aid troubleshooting and repair; performing visual and auditory checks of hearing aids and hearing assistive technology; fabricating earmold impressions with proper otoscopy; ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds, if necessary; providing basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan; assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures including daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment; assisting patients with hearing aid connectivity including downloading applications, pairing devices in the app, Bluetooth pairing, and pairing hearing aid accessories.
• Ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES. The Health Technician (HIS) completes documentation per medical center policy for timeliness for each episode of care and codes procedures as appropriate in the patient record in preparation for co-signature by the audiologist.

Administrative Duties

• Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items; ensuring proper inventory levels to complete the daily tasks; prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory.
• The Health Technician (HIS) assists patients through triaging phone calls and audiology requests with regards to priority and urgency, following the audiologist's plan of care.
• Position requires a valid driver's license and ability to pass a driving physical. Individuals operate a government vehicle as part of their job to travel to other VA facilities in the area.

Work Schedule

Monday-Friday, 7:30am-4:00pm

Benefits

Competitive salary and regular salary increases

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Other

Not Available for Telework

This is not a virtual position.

Functional Statement #: 000000

Permanent Change of Station (PCS): Not Authorized