Senior Technician - Service

Bosch Building Technologies - Senior Technician Service Security

About Robert Bosch GmbH

Headquartered in Germany, Robert Bosch GmbH is a premier global supplier with four primary business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. Over 400,000+ associates generate sales of over 90 billion. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is "Invented for life." Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The special ownership structure guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant investments in safeguarding its future. In North America, Robert Bosch LLC supplies automotive original equipment and aftermarket products, industrial drive and control technology, power tool, security and building technology, thermo-technology, household appliances, solar energy, healthcare, and software innovations. Bosch established its regional presence in North America in 1906 and now employs 41,000 associates in more than one hundred locations.

Bosch Building Technologies Integrator Business

The regional system integration business called Bosch Building Technologies offers solutions and customized services for building security, energy efficiency, and building automation for commercial buildings and infrastructure projects Bosch started its Integrator Business in North America through the acquisition of Climatec in 2015. Climatec expanded Bosch's role as a comprehensive supplier of energy, building automation and security solutions. Climatec is recognized in the building industry as an independent single-source integrator of critical building systems including energy services, building automation and security & life safety in the U.S. market. The company provides consulting, planning, implementation and 24/7 remote management. Climatec is active in several market segments and industries including data centers, commercial real estate buildings, and federal, state, and local government. Climatec has operated as an independent entity, maintaining its offices in Arizona, California, Nevada, Texas, New York, and New Jersey. Climatec continues to represent and integrate numerous leading manufactures' product lines across its wide range of services, including Bosch products. In 2023, Bosch acquired Canadian-based security integrator Paladin Technologies. Merging Paladin Technologies and Climatec will significantly expand Bosch's Integrator Business in North America. Today the combined entity of Bosch Building Technologies (previously Climatec and Paladin Technologies) represents over $800M in revenues and 2800 associates. Utilizing the strengths of both companies, Bosch offers its customers a complete portfolio of networked and efficient energy, building automation and security solutions.

Job Summary:

Collaborate with the Client Services Team to schedule and dispatch to customer sites for break/fix requests, preventative maintenance as well as small move, add, and change (MAC) work. Responsible for documentation & reporting of findings & solutions for each service job performed. Strong communication skills & discipline, internally and externally, are necessary to be successful at providing an excellent customer experience. Collaboration with the Client Services Team is vital and critical to the success of this position.

Responsibilities:

• Review service ticket requirements and plan how to perform it

• Coordinate equipment & company vehicle resources as required to effectively manage service tickets

• Review, modify and red line job documentation for assigned tickets when applicable

• Perform service work in a professional manner and in accordance with company established best practices

• Maintain a professional appearance and attitude

• Maintain a clean and orderly jobsite

• Adhere to all applicable safety rules and regulations

• Review materials options and verify count accuracy

• Facilitate the delivery of staged materials to the jobsite

• Communicate & coordinate with the Client Services Team regarding schedule, open items, & job status

• Communicate with the Client Services Team on the needed job components and materials

• Commissioning of trade specific systems including, but not limited to:

• Device & cable testing

• System functionality testing

• System settings/configurations

• Firmware updates

• User acceptance testing

• System documentation

• Occasional light travel may be required

• This position requires on-call shift work

• Work at required heights utilizing ladders, scaffolding, lifts, or other.

• Work in confined spaces as necessary.

Required Qualifications:

• Minimum; 5 - 6 years of work experience as a Service Technician with a security integrator with manufacturer certifications

• Industry experiences working with access control, intrusion and CCTV (Genetec, Software House, Avigilon, Milestone)

• Must carry a current Lenel OnGaurd Certification

• Valid US driver's license with acceptable record

• Ability to pass pre-employment screening

• On call shift work required

Preferred Qualifications:

• Video Surveillance: Avigilon, Hanwha, Exacq, Honeywell, Bosch, Axis

• Access Control: LenelS2, AMAG, Honeywell, Open Path, Lenel, RS2, Hirsch

• Intrusion: DMP, Honeywell, Bosch

• Intercom: Aiphone, Viking

• Work experience in the financial market of banks

• Engineering or estimating skills

• Knowledge of how to program systems

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• While performing the duties of this job, the employee is regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop. The employee is regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The use of power tools will be required to effectively perform this position. The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)

Working Conditions:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• While performing the duties of this job, the employee will be exposed to outdoor weather conditions, work on job sites, may be required to travel to and from job site locations, may work in a typical office environment, and is occasionally exposed to construction equipment. The noise level in the work environment is usually moderate. Confined space entry may be required. High work may be required.

Additional Information:

• Working Hours: This position generally works Monday- Friday, overtime and on call when necessary

• Travel Requirements:

• Benefits:

1. Medical

2. Dental

3. Vision

4. Flexible Spending Accounts

5. 401K w/ company match

6. Life/AD&D/LTD

7. Paid Vacation/Sick/Holidays

8. Employee Assistance Program

9. Pet Insurance ?

Equal Employment Opportunity Statement

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Equal Opportunity Employer, including disability / veterans.

All your information will be kept confidential according to EEO guidelines.

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Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at View phone number on click.appcast.io or email View email address on click.appcast.io. Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.