Front Desk Clerk

At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect.

We are looking for a Front Desk Clerk to join our team at Hilton Vacation Club Rancho Manana in Cave Creek, AZ. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart. We’re pleased to offer an amazing opportunity to join our team at Rancho Manana, a Hilton Vacation Club. Located in the scenic, saguaro-studded foothills of Cave Creek, Arizona, we are just a few miles away from hiking/nature trails as well as the fabulous bars and restaurants of Scottsdale. We encourage you to join our small family of proud, hospitality professionals at one of America’s most loved workplaces, where you can build and perfect your customer service skills while creating wonderful vacation memories for our guests. Our team is dedicated to helping you achieve your goals and advance your career within the ever-growing hospitality industry.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

What will I be doing:

• Welcoming and greeting Owners and Guests.
• Checking Owners and Guests in and out, following all standards and requirements.
• Performing all transactions related to an Owner or Guest stay.
• Provide Inspired Hospitality and assist owners and guests with special requests to ensure memorable experiences.
• Use empowerments to resolve and follow up on owner and guest challenges to Make It Right.
• Exemplify our Hilton Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Receive housekeeping and maintenance requests or work orders, contact respective departments, and follow up to ensure satisfactory completion.
• Prepare and maintain a clean and fully stocked work area.
• Responding to Owner and Guest calls, inquiries, and requests in person, via phone and/or via text message.
• Other duties as assigned.

Qualifications

What are we looking for:

• Proficient English language
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• Minimum 1 Yr Guest Service experience.
• Open and flexible availability, including weekends and holidays.

Preferred, but not required:

• Front Desk/Guest Services Agent
• Credit card transactions
• Hospitality experience in a Resort setting
• Microsoft Word, Teams, Excel