Client Service Manager

Account Manager

Monument Sports Group (MSG), a DOXA company, specializes in insurance and risk management solutions for sports, recreation, and entertainment organizations. Based in Richmond, VA, MSG brings together insurance expertise and real-world operational knowledge to help clients—from climbing gyms to recreation facilities—protect their businesses and manage risk effectively. This is a hybrid position that will be based out of the DOXA HQ in Fort Wayne, Indiana.

We are seeking a passionate and experienced individual to join our team as an Account Manager. As a specialist in this niche field, you will play a crucial role in understanding the unique risks and challenges faced by clients in the sports and entertainment sector. While understanding the unique nuances of this type of insurance may take time, industry-experienced professionals should be able to quickly adapt and find our focus of insurance intriguing.

Key responsibilities include:

• Conduct thorough assessments of client needs and provide personalized insurance solutions.
• Collaborate with clients, team members, and underwriters to design and customize insurance solutions for clients.
• Process certificates of insurance efficiently and accurately to meet client and regulatory requirements.
• Utilize our management system on a day-to-day basis to track policies, update client information, and manage workflows.
• Stay abreast of industry trends, regulations, and emerging risks to continually enhance expertise.
• Build and maintain strong relationships with clients to ensure long-term satisfaction and loyalty.
• Assist in the development and implementation of marketing strategies to expand our client base.
• Provide exceptional customer service, addressing inquiries and concerns promptly and professionally.
• Attend relevant industry conferences (around 2-3 per year) and events to stay informed on market trends and strengthen client and partner engagement.

Requirements:

• Bachelor's degree: preferred
• Minimum of 2 years of experience in the commercial insurance industry.
• In-depth knowledge of insurance products and risk management.
• Strong communication, presentation, negotiation, and interpersonal skills.
• Proven track record of building and maintaining client relationships.
• Ability to adapt to a fast-paced and dynamic work environment.
• Experience with Microsoft Office Suite.