Assistant Manager, Guest Experience | Colonial Williamsburg

Job Title Assistant Manager, Guest Experience | Colonial Williamsburg Job Summary The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. They create an environment and team culture where people feel a sense of belonging and have the opportunity to grow, ensuring the team delivers an outstanding guest experience in line with company values and directives. Responsibilities Leadership and People Management Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. Engage team members by helping them understand how their work supports the success of the store and of the company. Implement the Store Manager’s People vision for the store and cascade to team members. Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance. Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins. Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgment and rewards, managing performance documentation, and addressing performance concerns. Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action. Guest Experience and Community Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching. Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations. Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests. Operations, Product, and Strategy Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy). Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished. Open and close the store in accordance with the opening and closing procedures. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget & People Management Accountable for delegated aspects of the controllable budget and labor hours. Leadership role directly responsible for a subset of store employees as delegated by the Store Manager. What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity: Behaves in an honest, fair, and ethical manner Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Strategic Thinking: Sets strategies aligned to the company vision and values to achieve goals; considers the big picture implications of decisions Change Management Leadership: Leads others through change processes and uncertainty Interactive Communication: Conveys information effectively and understands information shared while interacting with others Job Requirements Must be legally authorized to work in the country in which the store is located Must have the ability to travel to the assigned store with reliable transportation methods Schedule/Availability Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays Experience 1 year of people management experience 1 year of leadership experience, including experience managing business operations and administration and managing projects or processes Job Assets (nice to have; not required) Education: High school diploma, GED, or equivalent Education: Bachelor’s degree or equivalent Experience: 1 year retail or sales specific management experience Experience: 1 year recruiting, hiring, or training employees Work Context Work occurs in an environment with bright lights and loud music Work is accomplished as part of a team and also independently Work may involve managing conflict or mediating problems between others or deescalating guest issues Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour) Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) Compensation & Benefits Compensation & Benefits Package Base Pay Range : $23.19 - $31.38/hour, subject to minimum wage in the location Target Bonus: 25% Total Target Base Pay Range : $28.99 - $39.23/hour lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements. At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective. lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us View email address on click.appcast.io. In your email, please include the position title, the location of the position and the nature of your request. #J-18808-Ljbffr Lululemon Athletica