Medical Assistant & Patient Service Representative - IV Therapy

Medical Assistant

This position heavily focuses on the admin side. An MA who enjoys more administrative tasks would be best suited for the role, with willingness to step in/cover for patient care as needed.

Major Responsibilities:

• Scheduling: General and Financial
• Registration: General and Financial
• Patient Care
• Operations

Education/Experience Required:

• Completion of an accredited Medical Assistant Program
• 2+ years experience as a Medical Assistant
• 2-3 years of customer service experience in a high volume, multiple task, high stress environment.
• Experience handling difficult callers, customers and patients.
• Basic knowledge of managed care and commercial insurance.
• Basic knowledge of medical terminology and billing and coding practices.

Knowledge, Skills & Abilities Required:

• Excellent communication and customer service skills.
• Comprehensive ability to conceptualize and follow office policies and procedures.
• Ability to handle stressful situations.
• Able to function in a high-volume, multiple task environment producing quality work.
• Able to work independently and problem solve.
• Strong interpersonal and telephone communication skills.
• Solid PC skills.
• Working knowledge of automated appointment scheduling

Current CPR Certification Certification/Registration required. Non-certified MAs must obtain certification or registration within one year of hire with AMG approved certifying bodies.

Physical Requirements and Working Conditions:

• Demonstrates tact and good judgment.
• Mature, motivated, decisive and flexible.
• Professional demeanor.
• Ability to work in a diverse professional and patient population.
• Ability to work under stressful conditions and with demanding customers.
• Occasional evenings and weekends.
• Bilingual in Spanish preferred.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so you can live fully at and away from work, including:

• Compensation
• Benefits and more