Client Success Support - B2B

This is a 3-day-a-week hybrid position based in our office in Austin, TX. Responsibilities Develop and maintain strong relationships with assigned clients, serving as their main point of contact. Manage a book of business from the Onboarding through complete life cycle of the customer. Provide ongoing support to our Client Success Managers, and Senior Client Success Managers to include: Answering incoming calls Process returns Data analysis Profile builds and ability to work across several platforms Reporting analytics Proactively engage with client success managers to ensure their satisfaction, identify opportunities for upselling or cross-selling, and drive client retention. Conduct regular check-ins with clients to assess their needs, address any concerns, and provide ongoing support and guidance. Collaborate with cross-functional teams, such as sales, marketing, and product development, to align client needs with our products or services. Coordinate and facilitate client onboarding, ensuring a smooth and seamless transition from sales to implementation. Track and report on key metrics, such as client satisfaction, usage patterns, and overall health of client accounts. Act as the voice of the client within the organization, providing feedback and insights to drive product improvements and enhancements. Identify and resolve any issues or escalations in a timely and effective manner, ensuring high client satisfaction and retention rates. Stay up-to-date with industry trends, best practices, and competitor activities to provide clients with valuable insights and recommendations. Skills Minimum of 2 years of experience in a client-facing role, call center operations, account management, or customer success. Proven track record of managing client relationships and driving client satisfaction and retention. Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients. Strong problem-solving and decision-making abilities , with a proactive and solution-oriented mindset. Ability to collaborate effectively with cross-functional teams and manage multiple client accounts simultaneously. Familiarity with CRM software and other relevant tools and technologies. Strong organizational and time management skills , with the ability to prioritize tasks and meet deadlines. Strong attention to detail . Proficiency in Microsoft Suite, especially excel . Bachelor’s degree in business administration, marketing, or a related field (preferred). High School Graduate or Equivalent. Ability to type over 40 WPM . Benefits Dental Insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance #J-18808-Ljbffr 360Connect