Operations Assistant

Job Summary:

The Operations Assistant is an entry-level position designed for individuals seeking to begin a career in operations, supply chain, or business administration.


The Operations Assistant provides administrative and operational support to ensure efficient day-to-day business operations. This position serves as a key liaison between customers (internal & external), suppliers, purchasing, accounting, and internal operations while maintaining accurate data within the company's ERP system. The ideal candidate is highly organized, customer-focused, detail-oriented, and possesses exceptional interpersonal and communication skills.


This position is primarily performed in an office environment with regular interaction in a manufacturing facility. The employee will routinely communicate with customers, suppliers, and internal departments while supporting daily operational activities.


Key Accountabilities & Responsibilities:

ERP System Administration

• Enter and Maintain customer, supplier, and material master data within the ERP system
• Create and maintain purchase orders, sales orders, work orders, and inventory records
• Verify data accuracy and resolve discrepancies
• Assist with ERP data cleanup, reporting, and process improvements
• Support ERP implementation, upgrades, and user training as needed.

Customer & Supplier Onboarding

• Coordinate onboarding activities for new customers and suppliers
• Create and maintain profiles and documentation
• Collect required tax forms, banking information, certificates, and contractual documents
• Coordinate with Sales, Finance, and Operations to ensure documentation accuracy
• Maintain organized documentation records
• Resolve routine requests while prioritizing complex matters appropriately and professionally
• Maintain positive business relationships through professional communication

Administrative Support

• Prepare correspondence, reports, presentations, and meeting materials
• Maintain document control and record retention
• Assist with document control procedures
• Support special projects as assigned

Administrative & Operational

• Support development and implementation of operational procedures and best practices
• Assist with continuous improvement initiatives related to the department and organization
• Coordinate activities across sales, operations, and technical support functions to ensure timely execution of customer requirements
• Maintain records and documentation in accordance with company procedures and quality requirements
• Support compliance with company safety, quality, and environmental policies

Qualifications, Skills, & Experience:

Education

• Associate degree in Business Administration, Supply Chain, Accounting, Operations, or related field preferred
• Equivalent experience may be considered

Experience

• 3+ years of administrative or operations support experience
• Experience using ERP systems
• Experience supporting purchasing, manufacturing, or engineering operations preferred
• Customer service and supplier coordination experience preferred.

Required Skills

• Strong ERP system proficiency
• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• outstanding verbal and written communication skills
• Exceptional interpersonal skills with the ability to build positive working relationships
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong problem-solving abilities
• Professional demeanor with excellent customer service skills
• Ability to communicate in a clear, professional, and effective manner, both verbally and in writing
• Proficiency with Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams
• Ability to handle confidential information with discretion
• Basic understanding of accounting and procurement workflows

Physical Requirements

• Prolonged periods sitting at a computer workstation
• Occasional walking throughout manufacturing and warehouse areas
• Ability to lift up to 20 pounds occasionally