Restaurant General Manager

Job Description

Job Description

Three Notch'd Brewing Company is coming to South Carolina with a mission to Leave Our Mark in the Palmetto state. We are hiring for a hospitality leader with a passion for best in class customer service and delivering quality food and drink to our guests. This individual must have experience in high-volume restaurant operations and a proven record of leading a large front-line team.

Job Title: General Manager

Direct Report: VP of Retail Operations, President & COO

Job Summary: The General Manager is responsible for the Front and Back of House operations of the Three Notch’d Columbia Craft Brewery and Kitchen. This leadership role works closely with Back of House, brewery, finance, marketing and events departments. The General Manager is critical to ensuring the location operates successfully while delivering on company objectives and goals set by the organization. 

Essential Tasks and Responsibilities:

• Manages all Front of House employees in coordination with Front of House supervisors and Back of House employees in coordination with the Executive Chef.
• Conducts hiring, training, development, and performance management of Front of House team members. 
• Oversees operations to ensure quality and consistency in customer service, menu design, and bar program.
• Oversees the cleanliness and maintenance of the property, procures vendors or contractors as needed to maintain the property and keep it in good order.
• Drive achievement of company objectives in sales and service; evaluate the market and identify areas of opportunity and refinement; explore opportunities to add value to business operations.
• Oversee Cost Control and profitability of the restaurant: Report weekly to VP of Retail Operations.
• POS System knowledge, maintenance, upgrades, troubleshooting.
• Create and implement Operational Best Practices and ensure they are administered properly and adhered to by Front of House employees.
• Completes administrative responsibilities which includes reconciliation, invoicing and payroll.
• Partners with Executive Chef to ensure cohesion on menu, seasonal offerings, and special event menus. 
• Coordinates with Production Manager to maintain draft and packaged beer inventory.
• Collaborates with Brewery team for training, special releases, and events to attract consumers to buy our products.
• Leads the scheduling and execution of special events in the restaurant in coordinate with our Events team.
• Proactively research, develop and implement innovative operational plans to always improve the “customer experience” while maintaining best-in-class efficiencies. 
• Maintain oversight and compliance for all health, sanitation, liquor, safety and facility matters.
• Completing weekly and monthly inventory tasks for production team.
• Ability to move kegs and operate a hand truck.
• Other duties as assigned.

Supervisory Responsibilities: Provide direction for all Front and Back of House staff.

Required Qualifications: 

• Experience managing a restaurant or bar for at least 5 years.
• Must hold a current, valid food safety certification, such as ServSafe Certified Food Protection Manager.
• Must hold a current, valid safe alcohol service and intervention certification, such as TIPS or ServSafe Alcohol.
• High School Diploma or GED.
• A passion for craft beer and distilled spirits.
• Very strong organizational skills. 
• Strong communication, interpersonal, and teambuilding skills.
• Proven problem-solving skills. 
• Self-starter, proactive, open-minded, positive approach. 
• Ability to successfully motivate and coach others. 
• Highly effective multi-tasker.
• Proficient in using restaurant Point of Sale software, such as Toast.
• Competent in using Microsoft Office, including Word, Excel, PowerPoint and OneNote

Desired Qualifications: 

• Previous brewery or craft beer experience
• A Bachelor’s degree in Marketing, Hospitality, Brewing or related discipline 

Work Environment: 

• Front of House and Back of House
• Moderate to loud noise levels.
• Occasionally encounter extreme temperature changes.

Equipment Used:

• POS System
• Telephone
• Computer

Travel Requirements:

Little or No Travel (<10%)

Lifting Requirements:

Able to occasionally lift up to 160 pounds and able consistently lift at least 25 pounds.

Physical Requirement: 

While performing the duties of this job, the employee is regularly required to endure on a daily basis, walking, standing, sitting, kneeling, and crouching.

Three Notch’d Brewing Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.