Solutions Architect

Ready to be a Titan? The Solutions Architect at ServiceTitan serves as a trusted technical and business advisor to our customers, translating complex operational requirements into scalable, best‑practice solutions within the ServiceTitan platform. This role bridges business process design, technical configuration, and customer outcomes, ensuring customers achieve measurable value and long‑term success. Solutions Architects partner closely with Customer Success, Implementation, Product, Sales, and Engineering teams to design, validate, and optimize customer architectures that support growth, efficiency, and adoption across trades. Travel: 30–40%. What you'll do: Customer Architecture & Solution Design Design end-to-end ServiceTitan solutions aligned to customer business goals, operational maturity, and trade best practices. Translate customer workflows into scalable configurations across Business Units, Job Types, Campaigns, Pricebooks, Memberships, Dispatch, Reporting, and Integrations. Ensure solutions follow ServiceTitan best practices while balancing customer‑specific requirements. Technical & Functional Expertise Act as the subject‑matter expert on the ServiceTitan platform capabilities, limitations, and roadmap‑aligned solutions. Evaluate and design integrations with third‑party systems (e.g., accounting, payroll, CRM, marketing, BI tools). Support complex data structures including pricebooks, reporting hierarchies, and multi‑location or multi‑trade environments. Customer Advisory & Enablement Lead technical discovery and architecture discussions with executive, operational, and technical stakeholders. Clearly articulate trade‑offs, risks, and recommendations to build trust and drive alignment. Support customers through change management by guiding adoption and future‑state design. Cross‑Functional Collaboration Partner with Implementation and Customer Success teams during onboarding, optimization, and expansion phases. Provide architectural guidance to Sales during complex pre‑sales or upsell motions. Serve as a feedback loop to Product and Engineering by identifying recurring gaps and opportunities. Governance & Documentation Create and maintain solution documentation, diagrams, and decision logs. Ensure solutions are scalable, supportable, and aligned with internal standards. Identify risks early and proactively recommend mitigation strategies. What you'll bring: 5+ years of experience in solutions architecture, technical consulting, systems design, or implementation roles. Experience designing and supporting SaaS platforms with complex business logic. Strong understanding of service‑based or field service businesses (HVAC, plumbing, electrical, roofing, or similar). Proven ability to translate business needs into technical solutions. Excellent communication skills with both technical and non‑technical stakeholders. Hands‑on experience with ServiceTitan (implementation, configuration, or administration). Experience with ERP/FSM systems, API‑based integrations, and accounting systems such as QuickBooks, Sage, NetSuite. Background in customer success, professional services, or enterprise SaaS. Familiarity with data modeling, reporting, and analytics concepts. Strategic thinking with strong execution discipline. Customer‑first mindset with a consultative approach. Ability to manage ambiguity and complex problem spaces. Strong documentation and architectural reasoning skills. Bias toward scalable, repeatable solutions. Benefits Flex time, recognition, and support for autonomous work. Comprehensive onboarding program, leadership training, and continuous learning opportunities. Holistic health and wellness benefits: company‑paid medical, dental, vision, FSA, HSA, 401(k) match, and telehealth options. Parental leave and support, fertility services up to 20,000 USD, surrogacy and adoption reimbursement, maternity support, free breast milk shipping. Pet insurance, legal advisory services, financial planning tools, and more. Compensation For candidates in the United States, the good faith salary range for this role is Zone1: 101,400USD–152,000USD (CA, CT, DC, MD, MA, NJ, NY, VA, WA) and Zone2: 94,700USD–142,100USD (other US locations). International compensation will vary by location and will be discussed during hiring. We provide an annual bonus, equity, and a holistic suite of benefits to support growth and career development. ServiceTitan is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy, fetal condition, genetic information or any other characteristic protected by applicable law. #J-18808-Ljbffr ServiceTitan