Public Safety Applications Specialist

Under the general direction of the Westcom Assistant Chief – Logistics, this professional, technical, analytical, and customer-oriented position is responsible for the overall management, configuration, and administration of Westcom’s mission-critical public safety applications. The PSAA serves as the primary point of contact for dispatch operations and partner agency personnel, providing expert support and proactive maintenance of Computer Aided Dispatch (CAD) systems, Records Management Systems (RMS), Call Processing Equipment (CPE), alerting applications, analytical reporting platforms, and Microsoft 365. Coordinates across six partner agency cities to maintain and enhance operational efficiency; acts as the liaison between end users, Information Technology departments, and external vendors; and works with a high degree of initiative and independence to implement program changes, resolve issues, and continuously improve system performance in support of 24/7 emergency communications operations. Requirements High School Diploma or equivalent Bachelor’s degree in applicable technology and/or Public Safety field preferred Three (3) years of experience with querying and reporting applications Two (2) years of Public Safety applications experience Location 4200 Mills Civic Parkway West Des Moines, IA 50265 United States #J-18808-Ljbffr