IT Analyst

IT AnalystSan Francisco, California; New York, New YorkAt Komodo Health, our mission is to reduce the global burden of disease. We believe that smarter use of data is essential to this mission. That's why we built the Healthcare Map — the industry's largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare's most complex questions for our partners. Across the healthcare ecosystem, we're helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver "wow," and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.The Opportunity at Komodo HealthThe IT team at Komodo is primarily responsible for end user/help desk support, endpoint management, and internal system infrastructure. Their main focus is empowering Komodo users by providing reliable, scalable, and observable support and services.The Senior IT Analyst plays a critical role in maintaining, monitoring, and continuously improving the computer systems and networks that power our business. This role goes beyond resolving technical issues — it involves identifying systemic gaps, driving process improvements, and serving as a technical resource and informal leader for the broader IT team and the organization at large.These are the essential job duties you will be responsible for:Serve as the primary escalation point for complex technical issues across the organization, including Zoom room/hardware, Meraki networking, and peripheral troubleshooting, with an onsite presence in the SF or NYC office 4–5 days per week.Lead and own the onboarding and offboarding lifecycle for employees, temporary staff, vendors, and contractors, ensuring a seamless and secure experience.Develop, maintain, and improve IT documentation, runbooks, and processes — ensuring consistency, repeatability, and knowledge transfer across the team.Proactively identify and resolve issues across core platforms including Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf, and Intune.Provide advanced troubleshooting and support across Mac and PC environments, taking ownership of root cause analysis and long-term resolution.Design and deliver IT training and enablement programs to ensure employees across all departments can effectively leverage their technical resources.Drive corrective and preventive actions to resolve issues quickly and minimize business impact, while identifying patterns that inform longer-term infrastructure improvements.What you bring to Komodo Health (required):Proven experience in a technical support environment with deep expertise in Mac OS and Windows, including advanced troubleshooting and escalation handling.Strong hands-on experience with first and second level support across Okta, Google Workspace, Atlassian, Slack, MDM platforms (Jamf and Intune), Meraki, and Zoom.Experience owning and administering IT Asset Management systems (e.g., SnipeIT, AssetSonar, ServiceNow, Microsoft SCCM).Demonstrated ability to independently perform root cause analysis and drive resolution of complex system access, hardware, and infrastructure issues.Track record of leading projects end-to-end, from scoping requirements through execution and documentation, with minimal oversight.Strong cross-functional collaboration skills with the ability to translate technical concepts for non-technical stakeholders.Excellent written and verbal communication skills with a bias toward documentation and knowledge sharing.Strong familiarity with IT operations, cloud applications, and security best practices.Expectations of AI Use in this role (required):Judgement & Creativity:Applies AI strategically, knowing how to use the right tools at the right time to solve problems or generate new ideas.Uses AI to accelerate feedback loops, test ideas, and make informed decisions faster.Applies both judgment and creativity when working with AI and understands its limitations.Curiosity & Initiative:Demonstrates curiosity and initiative in exploring new AI tools and workflows relevant to their role.Has developed or shared AI-enhanced workflows, automations, or prompts with others.Integration & Productivity:Brings a reflexive AI mindset and uses AI as a natural part of their process to iterate, research, and deliver better work.Comfortable working in AI-enhanced environments across writing, data analysis, content creation, or design.Regularly leverages AI tools such as Notion AI, Perplexity, Claude, Descript, Runway, Midjourney, or Microsoft Copilot i.e. to improve speed, clarity, or creative output.Komodo's AI StandardAt Komodo, we're not just witnessing the AI revolution – we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work – from summarizing documents to automating workflows and uncovering insights. This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success.Join us in shaping the future of healthcare intelligence. Where You'll WorkKomodo Health has a hybrid work model with hubs in San Francisco, New York City, and Chicago. Roles vary — some can be performed from anywhere in the country, others are scoped to a specific region, and some are based near one of our hubs. For hub-based Dragons, we're building intentional in-office rhythms alongside the flexibility that's core to how we work. Whatever your setup, expectations will always be clear before you join.Equal Opportunity StatementKomodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.By submitting your application, you acknowledge that you have read and understand Komodo Health's Privacy Notice for Employees and Contractors.This notice explains how we collect, use, and retain applicant data.