Guest Experience Manager

Job Summary The Natural History Museum of Utah invites candidates to apply for the role of Manager, Guest and Member Experience Team (GMET). The GMET Manager is an essential member of the Museum's Philanthropy and Communications Department, overseeing the annual Museum Membership program and the daily operations of the Guest and Member Experience Team. Responsibilities Meeting Museum Membership goals by overseeing the successful execution of the annual membership program, including onsite and direct mail renewal campaigns, onsite sales, fulfillment, member events, and development of initiatives to increase acquisition and retention. Serving as the public‑facing ambassador for the Museum Membership program. Collaborating with other members of the Philanthropy and Communications department to ensure consistent messaging. Ensuring the highest quality onsite experience and customer service for guests, members, and colleagues. Supervising and mentoring the six full‑time GMET staff. Working closely with the Assistant Manager to recruit, hire, train, and retain the nearly 20 part‑time employees who perform admission, membership sales, assistance with exhibitions, and receptionist duties. Developing and implementing regular trainings to help the team achieve high customer service standards and membership sales performance. Collaborating on departmental goals including philanthropic, member, marketing, and PR events. Minimum Qualifications Substitution: 1 year of higher education can be substituted for 1 year of directly related work experience. Job Level Requirements: Senior Supervisor, Program Management – requires a bachelor’s degree (or equivalency) plus 4 years of directly related work experience, or a master’s degree (or equivalency) plus 2 years. Preferences Passionate about leading a diverse team and collaborating across departments to meet ambitious goals. Previous museum experience or experience in retail environments with specific sales and performance goals. Benefits Salary range: $44,500 to $64,900. #J-18808-Ljbffr