Customer Technical Program Manager

Responsibilities Support customer pre‑sales activities by coordinating contractual activities across company stakeholders. Serve as the primary technical liaison for customers, facilitating proactive communication between ADC internal teams (SA, PD, SD, Ops) and external teams (Design, Construction, Legal, etc.). Drive continuous improvement initiatives to standardize processes across the Customer/ADC portfolio. Integrate with functional teams to deliver technical projects from pre‑construction to post‑delivery. Identify potential project risks early and develop mitigation strategies to ensure successful outcomes throughout the project lifecycle. Provide expertise in data center infrastructure to guide customers through the base build and fit‑out phases. Measure and track KPIs to ensure that projects meet customer expectations, operational goals, and contractual obligations. Requirements Bachelor's degree in Construction Management, Engineering or equivalent Minimum 5 years Design or project management experience within a data center environment strongly preferred Mechanical/Electrical background a minus Advanced experience in Excel and/or AutoCAD Strong written and verbal communication skills Ability to multi‑task, with strong time management and organizational skills Ability to maintain discretion and confidentiality at all times Ability to understand and follow clear directions and meet specific deadlines with reporting, communication, and project schedules Team player across the organization Ability to interpret construction drawings and specifications May travel at times up to 25% Knowledge of construction cost estimating methods and development of scopes of work Ability to understand construction project scopes Able to monitor and interpret design and schedule changes and forecast their impact on overall project costs #J-18808-Ljbffr