Customer Success Manager

We're building something big. We want you in early. Pathways is a fast growing, venture-backed climate tech company building the data infrastructure that makes sustainable construction possible. The built environment accounts for nearly 40% of global carbon emissions, and most of the construction industry still lacks the tools to reliably measure impact. We're changing that. We're a small team who care deeply about the problems we're solving, move fast, and set ambitious targets. We've raised $10M to date, backed by leading investors like Sorenson, Positive Ventures, and strategic partners from within the industry, and doubled in size last year. The market is moving and we're scaling to meet it. The future of construction doesn't have to choose between sustainability and progress; we're building the tools to prove it. Join us. What You'll Do: You'll own the customer relationship from onboarding to expansion through renewal and have real influence over how Pathways delivers for the people we serve. This is a high-ownership role with a large impact for our customers and our product. Own the relationship: Post-sale success and project management for our customers - onboarding, adoption, renewal, and expansion. Keep delivery moving: Manage multiple projects at once, tracking milestones, coordinating across teams, and keeping work on track. Drive customer success: Build and execute success plans aligned with customer goals and Pathways' product capabilities. Shape the product: Work closely with Product and Engineering to surface customer feedback and influence roadmap priorities. Stay ahead of risk: Track customer health, usage, and adoption metrics to identify risks and opportunities early. What We're Looking For: Experience: 3-5 years in Customer Success or Project Management. Project management: You keep complex workstreams organized and moving without losing the thread. Technical fluency: You can grasp and communicate technical concepts without needing to be the expert. AI-enabled: You use AI tools in your daily workflow to stay organized, efficient, and ahead of problems. High-agency mindset: You're action-oriented, comfortable making calls, and motivated by ownership. Industry knowledge: Built environment, construction, or concrete sector experience is a big plus. Mission-driven: Decarbonizing the built environment is part of why you want this role Compensation/Benefits: Salary: $100,000 - $120,000 base + equity Benefits: Health insurance, 401k, unlimited PTO This is an in-person, 4-day/week in the office role located in New York City.