Head of Customer Success
Confidential
Head of Customer Success
About the Company
Early-stage AI software company automating complex workflows and improving operational efficiency.
Industry
Computer Software
Type
Privately Held, VC-backed
About the Role
The Company is in search of a Head of Customer Success to take on a pivotal role in leading and scaling the post-sale function. The successful candidate will be responsible for the entire customer life cycle, with a focus on ensuring that customers derive measurable value, driving adoption, retention, and fostering long-term partnerships. This hands-on leadership position involves defining the customer success strategy, establishing operational processes, and managing executive customer relationships. The Head of Customer Success will also be instrumental in building and leading the customer success team, recruiting and mentoring talent, and serving as a trusted advisor to executive-level customer stakeholders. Applicants for the Head of Customer Success role at the company should have a minimum of 8 years' experience in customer success, account management, implementation, or post-sales leadership, with a proven track record in a B2B SaaS environment. The role requires strong project management, cross-functional collaboration skills, and the ability to operate in a fast-paced startup environment. The ideal candidate will have experience in driving customer adoption, retention, and long-term account growth, as well as managing executive-level customer relationships. A background in enterprise software, workflow automation, fintech, compliance technology, or related industries is preferred, along with experience in building or scaling a customer success function and knowledge of change management and customer transformation initiatives.
Functions
- Account Management/Optimization
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Head of Customer Success in New York, NY vacancy
- ...Primary . The team is headquartered in New York and brings deep expertise in finance and AI. About the Role Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You’ll run the team, own how retention and expansion actually get delivered across...SuggestedFull timeContract workWork at office
tabs platform inc
New York, NY1 day ago $350k - $400k
...evolving what works, redesigning what doesn't, with live customers in the playbooks today. We are hiring the person who builds... .... The CRO owns GTM strategy and the full revenue org. The Head of Customer Success owns the commercial post-sale motion (adoption, retention,...SuggestedLocal areaImmediate startDeepJudge AG
New York, NY1 day ago$180k - $250k
...raised nearly $65M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport. Position As Lightyear’s Head of Customer Success, you will play a critical role in defining what best‑in‑class Customer Success looks like for Lightyear by building out and...Suggestedlightyear
New York, NY1 day ago- ...pentesting, and DAST. With 35+ people, offices in NYC & Paris, and an $18M Series A, we are growing our team and seeking our first Head of Customer Success to join the NYC office. About the Role We are looking for a technical Customer Success leader to own the success of our...SuggestedWork at office
Escape Technologies
New York, NY5 days ago - ...ComplyAdvantage has an opening for our next Customer Success leader. The ideal candidate for the position will sit in the New York City metro area. In this role, you will own the health, growth, and capability of the Americas Customer Success team, and the success...SuggestedContract workHome officeFlexible hours
ComplyAdvantage
New York, NY4 days ago - ...Head Of Customer Success Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS,...Full timeWork at office
Blackbird
New York, NY5 days ago $315k - $350k
About the Role Anthropic’s Customer Success organization covers our most strategic enterprise accounts through dedicated CSMs — but the majority... ..., and you will be its first leader. You’ll report to the Head of Customer Success and work closely with Product, Partnerships...Contract workVisa sponsorship$100k
...team based in NYC, Charlotte, and London — and led by second-time founders with a track record of acquisition. The Role: Head of Customer Success As Head of Customer Success at Purple Dot, you will play the crucial player-coach role in leading and growing our 3-person...Full timeSeasonal workWork at officeShift work3 days per week- ...Head of Customer Success About the Company Growing financial technology company serving banks, credit unions, and commercial lending organizations across North America. Industry Computer Software Type Privately Held About the Role The Company is...
$225k - $275k
...Horowitz, Emergence Capital, Y Combinator, Avra, and Ardent. To learn more about us, check out our blog! The impact As Method's Head of Customer Success, you'll architect and execute the post-sales engine that drives Method's growth. Reporting directly to the CEO, you'll...- Pryzm is seeking a Customer Success leader in Boston to enhance post-sale operations and customer engagement. This role is not traditional; you will design onboarding processes and manage customer success initiatives, ensuring clients derive value from Pryzm's platform...
$130k - $170k
black.ai in New York is seeking a Head of Customer Success to define and scale its customer success function. This role involves leading a world-class customer experience strategy, driving retention and growth across SMB to Enterprise segments. The ideal candidate will...Full time- ...Head of Customer Success About the Company Emerging tech company specializing in AI-powered home management solutions Industry Information Technology and Services Type Privately Held About the Role The Company is in need of a Head of Customer Success...
- Tabs platform inc in New York is seeking a Head of Customer Success to lead their team in driving customer retention and expansion while managing key accounts. This senior role combines leadership with hands-on operational responsibilities, ensuring the success of the...
- A leading SaaS company based in New York seeks a Manager of Customer Success to lead and scale success programs for mid-market and SMB customers. This role involves managing a team of Customer Success Managers, driving retention and expansion metrics, and designing playbooks...
- Harvey is seeking a Head of Customer Success, Enterprise - Americas, to spearhead the customer success strategy across the US, Canada, and Latin America. In this senior leadership role, you will lead a team to ensure top law firms and legal departments maximize ROI from...
$201k - $259k
About the Role Canary Technologies is seeking an experienced Head of Global Enterprise Customer Success to own the success of our largest and most strategic global hotel brands. This leader will partner directly with C‑suite executives at many of the world's largest hospitality...Work at office$276k - $325k
...generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-... ...today — and we’re just getting started. Role Overview As the Head of Customer Success, Enterprise - Americas, you will own the strategy,...$10k
...that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first... ...platform in America. Our Customer Success team is the driving force behind how the... ...financial operations. We’re looking for a Head of Enterprise & Strategic Success to lead...Full timeWork at officeHome officeRelocation packageFlexible hours$85k - $105k
Location: Remote (U.S. hours, 9 AM - 5 PM EST) Type: Full-Time, 1099 Contractor Head of Customer Success Operations Reports to: Founder & CEO Location: Remote (U.S. hours, 9 AM - 5 PM EST) Type: Full-Time, 1099 Contractor The Role We’re hiring a Head of Customer Success...Full timeContract workFor contractorsRemote workRelocation$175k - $250k
...property, and the environment, we empower our customers and their stakeholders with facts and... ...voice for many of the world's most successful organizations, we use our knowledge to advance... ...energy industry. About the role The VP/Head of Section, Sales & Customer Success...Contract workTemporary workWork at officeFlexible hours3 days per week- SupportFinity™ is looking for a Director of Partner & Customer Operations to lead the Customer Success organization and manage external vendors. This role is crucial for ensuring great customer experiences while fostering accountability. The ideal candidate should have...
- A leading automotive software company in the United States is seeking a Manager of Customer Success to lead a diverse team and enhance customer retention. Responsibilities include defining engagement models for different segments, developing an Account Health Scoring system...Remote job
- A pioneering medical communication platform is seeking a Customer Success & Growth Leader to join their founding team. This role focuses on ensuring early customer success, expanding engagement, and driving growth through strategic partnerships. Ideal candidates will have...Remote job
- Numeric, based in New York, NY, is seeking a Customer Success leader to own and enhance their customer engagement strategies. The ideal candidate will have at least 8 years of experience, with a proven record in team management and building customer-facing functions. Your...
- Airtable is seeking a Director of AI Transformation & Customer Success to lead a global Customer Success organization. You will redefine the Customer Success model, focusing on transforming how enterprises utilize Airtable and AI-driven workflows. This role encompasses...Remote work
- MS Shift, Inc. is seeking a highly motivated Senior Director of Client Success to lead our Customer Success team. The ideal candidate will drive customer satisfaction and retention with a proven track record in a SaaS environment. Responsibilities include building a world...Shift work
$265k - $315k
News Corporation is looking for a leader to drive customer service and sales operations at Dow Jones Energy in New York. Your role will be pivotal in ensuring exceptional customer experience and meeting commercial goals. You will have significant experience in managing...- Glasswing Ventures is seeking a Head of Customer Success to guide the customer lifecycle, focusing on onboarding, retention, renewals, and key relationship management. In this role, you will partner with Sales, Product, and Operations to ensure customer satisfaction and...Remote job
- ...lead teams in executing advertising campaigns within healthcare. Ideal candidates should possess strong skills in Ad Operations, customer service, and team management, along with 4-7 years of relevant experience. Responsibilities include implementing campaigns, analyzing...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Success. Be the first to apply!
Related searches
- director of customer success New York, NY
- head of customer success New York, NY
- customer insights analyst New York, NY
- customer marketing New York, NY
- customer retention New York, NY
- customer project program manager New York, NY
- customer engineer New York, NY
- work from home customer New York, NY
- customer liaison New York, NY
- customer satisfaction New York, NY