Head of Customer Success

Head of Customer Success

About the Company

Early-stage AI software company automating complex workflows and improving operational efficiency.

Industry
Computer Software

Type
Privately Held, VC-backed

About the Role

The Company is in search of a Head of Customer Success to spearhead the growth and development of its post-sale function. This pivotal role involves taking ownership of the customer life cycle, with a focus on ensuring that customers derive tangible value, driving adoption, retention, and fostering long-term partnerships. The successful candidate will be responsible for defining and implementing customer success strategies, establishing operational processes, and managing executive-level customer relationships. A hands-on leadership approach is essential, as the role includes building and leading the customer success team, recruiting and mentoring talent, and working closely with cross-functional teams to enhance customer outcomes. Applicants for the Head of Customer Success position at the company should have a minimum of 8 years' experience in customer success, account management, implementation, or post-sales leadership, with a proven track record in a B2B SaaS environment. The role requires strong project management, collaboration skills, and the ability to operate in a fast-paced startup environment. The ideal candidate will have experience in driving customer adoption, retention, and long-term account growth, as well as a background in enterprise software, workflow automation, fintech, compliance technology, or related industries. Familiarity with complex enterprise implementations, multi-stakeholder customer environments, and a knowledge of change management initiatives are also preferred qualifications.

Functions

• Account Management/Optimization