Director of Customer Success
Barrington James
52709Posted: 20/07/2026New York, United States Permanent Director of Customer Success – Digital Health & Life Sciences SoftwareLead Customer Success for Innovative Digital Health SolutionsWe are seeking an experienced Director of Customer Success to lead and scale our customer success function for a growing portfolio of digital health and life sciences software solutions. In this role, you will define customer engagement strategies, oversee enterprise client relationships, and ensure our customers achieve measurable outcomes from our platform. This position plays a critical leadership role in driving customer adoption, retention, and long-term value across healthcare and life sciences organisations.Role OverviewAs Director of Customer Success, you will lead the strategy, structure, and performance of the Customer Success organisation. You will work closely with product, sales, and engineering teams to ensure seamless customer onboarding, adoption, and expansion. You will build strong partnerships with healthcare providers, life sciences organisations, and enterprise clients while driving a proactive, customer-focused culture.Key ResponsibilitiesDefine and execute the overall customer success strategy across digital health software productsOversee the full customer lifecycle including onboarding, adoption, renewal, and expansionBuild, lead, and mentor a high-performing Customer Success teamEstablish KPIs and success frameworks to measure adoption, retention, and satisfactionDevelop strong executive relationships with healthcare and life sciences customersPartner with Product, Engineering, and Commercial teams to translate customer feedback into product improvementsOwn customer success metrics including retention, renewals, and expansion revenueAnalyse customer insights and usage data to improve customer outcomes and platform adoptionRequired Qualifications8+ years of experience in Customer Success, Account Management, or Customer Operations within SaaS or digital health softwareProven experience leading Customer Success teams and managing enterprise clientsStrong understanding of healthcare, digital health platforms, or life sciences software environmentsExcellent communication, stakeholder management, and leadership skillsAbility to translate complex technical solutions into clear customer valueWhy Join UsLead the customer success strategy for innovative digital health technologyWork with global healthcare and life sciences organisationsJoin a fast-growing company focused on transforming healthcare through softwareOpportunity to shape the customer experience and drive measurable impact in digital health Please contact Joe Henderson: View email address on click.appcast.io 01293 776644
$201.2k - $346.2k
...The opportunityAdobe is seeking a dynamic Director of Customer Success to lead the Americas Enterprise Customer Success & Strategy Org covering the Creative Professionals segments. The Director will provide vision and leadership for a team of Managers and ICs delivering...SuggestedFull timeTemporary workLocal areaWorldwideFlexible hours$230k - $243k
...our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while... ..., and adjacent software products. We're seeking a Director, Customer Success to lead the commercial Retailer Success organization — accountable...SuggestedPermanent employmentFull timeWork at officeRemote workWork from homeFlexible hoursShift work$110k - $135k
...to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content... ...measurable business results.Your Role at impact.com:As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor...SuggestedTemporary workHome officeFlexible hours$225k - $275k
...things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and...SuggestedContract workCasual workWork at officeFlexible hours- ...re building a team that combines deep domain expertise, strong customer execution, and AI-native product thinking to redefine how audit... ...how audit gets done. The Role We are hiring a Head of Customer Success to own Clark’s live customer base and build the foundation for...SuggestedRelocationRelocation package
Clark
New York, NY4 days ago - ...Penn Foster Education Group is seeking a Head of Client Success to build and scale a modern, strategic client success organization. This role will redefine customer engagement, aiming for long-term retention and growth. The ideal candidate will have a strong background...
Penn Foster Education Group
New York, NY4 days ago - ...difference, come join the team! What’s the role? Lead the end-to-end customer experience strategy across all customer touchpoints, ensuring... ...experience, service, marketing, or related roles. Demonstrated success leading CX or transformation initiatives across multiple...Local area
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New York, NY1 day ago - ...Carl Zeiss Vision, Inc. seeks a senior CX leader to own and advance the end-to-end customer experience strategy. You will align CX with company goals, define a clear CX vision, and champion a customer-centric culture across functions. You will map journeys, identify pain...
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New York, NY4 days ago - .... The team is headquartered in New York and brings deep expertise in finance and AI. About the Role Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You’ll run the team, own how retention and expansion actually get delivered across the book...Full timeContract workWork at office
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New York, NY4 days ago $201k - $259k
New York, NYCustomer Success /Full Time /HybridAbout UsCanary Technologies is changing the game for hotels with modern software powered... ...is seeking an experienced Head of Global Enterprise Customer Success to own the success of our largest and most strategic global...Full timeWork at office- ...Arrive Logistics is seeking a Director of Client Success for Arrive Fresh in New Jersey. This leadership role demands extensive expertise in logistics, particularly in perishable cold-chain operations. You will manage a team to ensure the success of our client relationships...
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New York, NY4 days ago $225k - $275k
...Emergence Capital, Y Combinator, Avra, and Ardent. To learn more about us, check out our blog. The impact As Method's Head of Customer Success, you'll architect and execute the post-sales engine that drives Method's growth. Reporting directly to the CEO, you'll build world...Method Security
New York, NY3 days ago- ...Verneek, an innovative AI-native company in New York, seeks a highly qualified Partner Success Manager to engage deeply with retail partners. In this role, you will serve as the primary contact, translating complex AI capabilities into clear business outcomes and guiding...Flexible hours
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New York, NY4 days ago $280k
...A financial technology firm is seeking a Global VP of Customer Success to lead its Customer Success organization across the US and EMEA. This role involves overseeing strategy, driving operational excellence, and ensuring exceptional client outcomes. The ideal candidate...Trustpair
New York, NY4 days ago$191.5k - $204k
...not via social media or text message. We do not conduct interviews via instant messaging. About the Role The Founding Head of Customer Success & Operations is a high-conviction hire for Tebra’s Innovation team — and one of the most demanding. This is a hands-on, high-touch...Hourly payPrivate practiceWork at officeImmediate startRemote workWork from homeGrabJobs
New York, NY1 day ago- ...DeepScribe is seeking a Customer Success Manager to own a portfolio of high-profile health-care accounts. You will understand customer workflows, track engagement, and build trusted relationships with clinicians and administrators to reduce churn. You will monitor usage...Work from homeFlexible hours
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New York, NY4 days ago $100k
...team based in NYC, Charlotte, and London — and led by second-time founders with a track record of acquisition. The Role: Head of Customer Success As Head of Customer Success at Purple Dot, you will play the crucial player-coach role in leading and growing our 3-person...Full timeSeasonal workWork at officeShift work3 days per weekPurple Dot
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New York, NY3 days ago - ...Head of Customer Success About the Company An early-stage AI software company that automates complex workflows and improves operational efficiency. Industry Computer Software Type Privately Held, VC-backed About the Role The Company...
Confidential
New York, NY2 days ago - ...Head of Customer Success About the Company Emerging tech company specializing in AI-powered home management solutions Industry Information Technology and Services Type Privately Held About the Role The Company is in need of a Head of Customer Success...
- Position Overview: BiltOn is seeking an experienced, operationally minded, and customer-obsessed Customer Success Manager to join our US-based team. In this role, you will be the primary owner of the customer relationship from the moment a deal closes through the full...Full timeLive inWork at office
$48k - $58k
The Client Success Manager serves as a client-facing strategic advisor for Nexstar’s largest accounts, partnering with Media Strategy... ...performance metrics to support client and internal discussions. · Customize and present client-facing reporting that translates campaign...Full timePart timeWork experience placementWork at officeLocal areaRemote workFlexible hours1 day per week$100k - $130k
...Overview Role: Customer Success Manager Location: New York, NY (5 days/week in-office) Base Salary: $100,000-$130,000 Equity: Competitive Initial Equity Package + refreshers Experience: 3+ Years About Pillar Pillar is building the next-generation...Full timeWork at officeFlexible hours
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