Director of Customer Success
Barrington James
52709Posted: 20/07/2026New York, United States Permanent Director of Customer Success – Digital Health & Life Sciences SoftwareLead Customer Success for Innovative Digital Health SolutionsWe are seeking an experienced Director of Customer Success to lead and scale our customer success function for a growing portfolio of digital health and life sciences software solutions. In this role, you will define customer engagement strategies, oversee enterprise client relationships, and ensure our customers achieve measurable outcomes from our platform. This position plays a critical leadership role in driving customer adoption, retention, and long-term value across healthcare and life sciences organisations.Role OverviewAs Director of Customer Success, you will lead the strategy, structure, and performance of the Customer Success organisation. You will work closely with product, sales, and engineering teams to ensure seamless customer onboarding, adoption, and expansion. You will build strong partnerships with healthcare providers, life sciences organisations, and enterprise clients while driving a proactive, customer-focused culture.Key ResponsibilitiesDefine and execute the overall customer success strategy across digital health software productsOversee the full customer lifecycle including onboarding, adoption, renewal, and expansionBuild, lead, and mentor a high-performing Customer Success teamEstablish KPIs and success frameworks to measure adoption, retention, and satisfactionDevelop strong executive relationships with healthcare and life sciences customersPartner with Product, Engineering, and Commercial teams to translate customer feedback into product improvementsOwn customer success metrics including retention, renewals, and expansion revenueAnalyse customer insights and usage data to improve customer outcomes and platform adoptionRequired Qualifications8+ years of experience in Customer Success, Account Management, or Customer Operations within SaaS or digital health softwareProven experience leading Customer Success teams and managing enterprise clientsStrong understanding of healthcare, digital health platforms, or life sciences software environmentsExcellent communication, stakeholder management, and leadership skillsAbility to translate complex technical solutions into clear customer valueWhy Join UsLead the customer success strategy for innovative digital health technologyWork with global healthcare and life sciences organisationsJoin a fast-growing company focused on transforming healthcare through softwareOpportunity to shape the customer experience and drive measurable impact in digital health Please contact Joe Henderson: View email address on click.appcast.io 01293 776644
- ...an agentic, borderless economy. The Mission Most Customer Success leaders inherit a machine and are asked to keep it running. You... ...engine that compounds. That's the seat. We're hiring a Director of Customer Success to own the retention and expansion of our...SuggestedFull timeContract work
Pockyt
New York, NY3 days ago - ...Senior Director of Customer Success About the Company Leading healthcare technology company providing an AI-native operating system purpose-built for behavioral health organizations Industry Computer Software Type Privately Held About the Role...Suggested
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- ...DataSnipper is seeking a Director of Customer Success - Americas to lead the regional CS organization across adoption, retention, and value realization. You will shape the operating rhythm, develop managers, and drive durable customer outcomes while aligning with AI-enabled...Suggested
$160k - $200k
...leadership. Someone who’s been the best CSM, account manager, or success-minded seller in the room. The one at the top of the... ...great people, coach them hard, and build a team that gets every customer to value and keeps them growing. What You'll Do Lead, grow, and...SuggestedContract workWork at officeRelocation package$280k - $310k
Director of Customer Success, Federal Customer Success US Remote Full-time Description WHO WE ARE Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what...Full timeTemporary workWork experience placementWork at officeRemote work- Director of Customer Success - Digital Health & Life Sciences Software Lead Customer Success for Innovative Digital Health Solutions We are seeking an experienced Director of Customer Success to lead and scale our customer success function for a growing portfolio of digital...
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Director of Client Success & Inside Sales Location: New York City/Brooklyn Reports to: Chief Executive Officer The Opportunity: A leading specialty... ...approximately 5-10 inside sales, account management, or customer service professionals. Demonstrated success growing...Early shift- ...roll up your sleeves. You don't wait for the process to exist. You build it. Why You Matter You'll be joining MOXFIVE as Director of Customer Success, owning the strategy and execution that defines how clients experience us after the initial engagement. MOXFIVE operates...
- ...the first time the company has earned recognition in the U.S. Location: Remote Summary Description We are looking for a Customer Success Director responsible for achieving revenue objectives and drive planning, implementation, delivery, and deployment of customer integration...Work experience placementWork at officeRemote workFlexible hours
- .... Navina’s partners include industry-leading value-based organizations, Privia Health and Agilon. We are looking for a Director of Customer Success to support and expand our growing business activities. You will manage a Customer Success team and will be responsible for...
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...every day. Aescape is backed by Valor Equity Partners, BroadLight Capital, and Mecha Ventures. Aescape is looking for a Director of Customer Success , to lead and scale the team responsible for delivering an exceptional on-the-ground experience across Aescape's growing...Flexible hours- ...generation marketing services platform that blends SEO, content, and organic growth with technology and data-driven delivery. As Director of Customer Success, you will own P&L for large enterprise accounts, drive revenue growth, ensure delivery excellence, and partner with...Remote job
$35k - $50k
...Ventures, Contrary and Google Ventures and earned the trust of customers from $5M ARR to publicly traded companies. We hire outliers -... ...account management outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers...Permanent employmentLive inWork at officeVisa sponsorshipFlexible hours$186.9k - $257k
...infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on... ....**Job Description:**As a member of Uniphore’s Customer Success team, the **Director of AI Customer Success** will serve as a strategic advisor...Casual work$200k
At Amperity, the Director, Customer Success serves as the executive leader holding holistic commercial and strategic accountability for our entire Customer Success portfolio—spanning emerging $200K growth accounts to $4.5M+ multi-threaded strategic enterprises Reporting...Contract workRemote workShift work- Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic Director of Customer Success to join our team. The successful candidate will advise...Full timeCasual workRemote workFlexible hours
- Lead strategic customer relationships and drive revenue growth across enterprise healthcare accounts, owning the full customer lifecycle from onboarding to expansion. Partner with hospitals, healthcare practices, and technology providers to deliver integrations and measurable...Remote job
- ...else gets the job done faster and smarter. If it can be automated, it should be Own onboarding . From "contract signed" to "customer is actually using the thing" Own adoption . Across a customer base in the hundreds Build the coverage model . So priority accounts...Full timeContract work
Sportsdigita
New York, NY21 days ago - ...Director of Customer Success You'll do more than lead projectsyou'll shape client strategies and drive growth. As a team leader, you'll set the vision for how brands understand and influence shopper behavior, while empowering teams to deliver excellence. This role...Work at office3 days per week
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...HEAD OF CUSTOMER SUCCESS — NYC START-UP We're looking for a Head of Customer Success who has already built, scaled and improved a CS function — and now wants genuine ownership. If you've spent the last few years leading post-sales in a high-growth SaaS + usage...Full timeWork at officeIniti8 Recruitment
New York, NY1 day ago- MOXFIVE is seeking a Director of Customer Success to own and scale the customer lifecycle post-engagement. You will define strategy, build a high-performing CS team, and drive retention and revenue through trusted relationships with CISOs, IT leaders, and senior stakeholders...
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