Director of Customer Success
Barrington James
52709Posted: 20/07/2026New York, United States Permanent Director of Customer Success – Digital Health & Life Sciences SoftwareLead Customer Success for Innovative Digital Health SolutionsWe are seeking an experienced Director of Customer Success to lead and scale our customer success function for a growing portfolio of digital health and life sciences software solutions. In this role, you will define customer engagement strategies, oversee enterprise client relationships, and ensure our customers achieve measurable outcomes from our platform. This position plays a critical leadership role in driving customer adoption, retention, and long-term value across healthcare and life sciences organisations.Role OverviewAs Director of Customer Success, you will lead the strategy, structure, and performance of the Customer Success organisation. You will work closely with product, sales, and engineering teams to ensure seamless customer onboarding, adoption, and expansion. You will build strong partnerships with healthcare providers, life sciences organisations, and enterprise clients while driving a proactive, customer-focused culture.Key ResponsibilitiesDefine and execute the overall customer success strategy across digital health software productsOversee the full customer lifecycle including onboarding, adoption, renewal, and expansionBuild, lead, and mentor a high-performing Customer Success teamEstablish KPIs and success frameworks to measure adoption, retention, and satisfactionDevelop strong executive relationships with healthcare and life sciences customersPartner with Product, Engineering, and Commercial teams to translate customer feedback into product improvementsOwn customer success metrics including retention, renewals, and expansion revenueAnalyse customer insights and usage data to improve customer outcomes and platform adoptionRequired Qualifications8+ years of experience in Customer Success, Account Management, or Customer Operations within SaaS or digital health softwareProven experience leading Customer Success teams and managing enterprise clientsStrong understanding of healthcare, digital health platforms, or life sciences software environmentsExcellent communication, stakeholder management, and leadership skillsAbility to translate complex technical solutions into clear customer valueWhy Join UsLead the customer success strategy for innovative digital health technologyWork with global healthcare and life sciences organisationsJoin a fast-growing company focused on transforming healthcare through softwareOpportunity to shape the customer experience and drive measurable impact in digital health Please contact Joe Henderson: View email address on click.appcast.io 01293 776644
$201.2k - $346.2k
...The opportunityAdobe is seeking a dynamic Director of Customer Success to lead the Americas Enterprise Customer Success & Strategy Org covering the Creative Professionals segments. The Director will provide vision and leadership for a team of Managers and ICs delivering...SuggestedFull timeTemporary workLocal areaWorldwideFlexible hours- ...Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast....SuggestedFull timeCasual workRemote workFlexible hours
Pixalate, Inc.
New York, NYa month ago - ...Your mission UiPath is seeking an exceptional Director of Customer Success to lead and scale our customer success operations across telecommunications, high-tech, media, and retail and consumer goods. This is a high-impact leadership role for someone who thrives on...SuggestedFull timeImmediate start
UiPath
New York, NY3 days ago - ...possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all. The Role As a Manager of Customer Success, SMB at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption,...SuggestedLive inWork at officeWork from homeFlexible hours
- Voyager Sopris Learning seeks a Director of Customer Success to lead a unified customer experience across onboarding, implementation, and long-term success. The role ensures districts achieve adoption and measurable impact on student outcomes, requiring deep K‑12 knowledge...SuggestedRemote job
- ...Director of Customer Success You'll do more than lead projectsyou'll shape client strategies and drive growth. As a team leader, you'll set the vision for how brands understand and influence shopper behavior, while empowering teams to deliver excellence. This role...Work at office3 days per week
- VP of Customer Success Customer Success is an absolutely vital function to the long-term profitability and growth of AppCard. It is the core of any organization, providing support to customers, consultation through expertise and facilitating an experience worth telling...Full timeWork at officeFlexible hours
- A technology company is seeking a Director of Account Management, Enterprise. This hands-... ...leading strategy for complex PE-backed customer accounts, overseeing onboarding and technical... ...managing a team of Enterprise Customer Success Managers. Candidates should have 8+...Full time
- Wikoff is seeking a Customer Success Director to lead customer service and demand planning, ensuring accurate orders, reliable forecasts, and strong service performance. The role connects Commercial, Supply Chain, Production, Procurement, Finance, and Operations to improve...
- Premier is seeking a Director of Customer Success & Support to lead and evolve our customer-facing support and success functions across lab, manufacturing, and drug testing markets. The role reports to the Senior Vice President of Customer Teams and focuses on building...Remote job
$110k - $135k
...to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content... ...measurable business results.Your Role at impact.com:As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor...Temporary workHome officeFlexible hours$225k - $255k
...Axion is at the forefront of transforming product quality and customer satisfaction in manufacturing. Our cutting-edge AI-powered platform... ....About the Role:We are seeking a SeniorDirector of Customer Success to lead and scale Axion’s post-sale customer experience. This is...Local areaFlexible hours$200k - $250k
...use AI and automation to amplify our impact. Head of Customer Success Team: Customer Success Location: [NYC] - Hybrid... ...About the Role We are looking for a Customer Success Director to build and lead a customer success motion that helps Lightning...Full timeWork at officeWork from homeFlexible hours- Wolters Kluwer ELM Solutions is building a formal Customer Success function within our Sales organization to elevate how we grow and retain. The Director, Customer Success will partner directly with account teams to shape retention strategy, quantify value, and influence...
$225k - $275k
...things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and...Contract workCasual workWork at officeFlexible hours- ...Head of Customer Success About the Company Early-stage AI software company automating complex workflows and improving operational efficiency. Industry Computer Software Type Privately Held, VC-backed About the Role The Company is in search of a...
- ...'re building a team that combines deep domain expertise, strong customer execution, and AI-native product thinking to redefine how audit gets done. The Role We are hiring a Head of Customer Success to own Clark's live customer base and build the foundation for a...Remote work
Clark
New York, NY3 days ago - ...Head of Customer Success About the Company Early-stage AI software company automating complex workflows and improving operational efficiency. Industry Computer Software Type Privately Held, VC-backed About the Role The Company is in search of a...
$140k - $170k
...The client is seeking a Head of Customer Success for their programmatic ad tech division located in New York, with a salary range of $140,000 to $170,000 plus bonuses. This role entails managing a team of 3 to 4 Customer Success Managers while also maintaining a portfolio...Confidential
New York, NY3 days ago- ...Axion is at the forefront of transforming product quality and customer satisfaction in manufacturing. Our cutting-edge AI-powered platform... ...About the Role: We're hiring our first Head of Customer Success to build the systems, team, and operating model that ensure...Local areaFlexible hours
Axion Ray
New York, NY12 hours ago - ...the UK, Spain and the US, and we’re just getting started. As we deepen our footprint in North America, we’re hiring a Head of Customer Success (AI‑First) to build and lead our US customer success function from New York. Location: This role is based in New York City / Hybrid...Home office2 days per week3 days per week
NORY, Inc.
New York, NY5 days ago - ...Head of Customer Success About the Company Emerging tech company specializing in AI-powered home management solutions Industry Information Technology and Services Type Privately Held About the Role The Company is in need of a Head of Customer Success...
- .... The team is headquartered in New York and brings deep expertise in finance and AI. About the Role Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You’ll run the team, own how retention and expansion actually get delivered across the book...Full timeContract workWork at office
TABS inc.
New York, NY1 day ago $201k - $259k
New York, NYCustomer Success /Full Time /HybridAbout UsCanary Technologies is changing the game for hotels with modern software powered... ...is seeking an experienced Head of Global Enterprise Customer Success to own the success of our largest and most strategic global...Full timeWork at office- ...Job Description Job Description Position Overview Reporting to the Senior Director of Customer Success, the Senior Manager of Customer Success is responsible for the strategic oversight and day-to-day management of the Customer Success specialists. This role...Weekend workAfternoon shift
MetroPlusHealth
New York, NY3 days ago - Tabs platform inc in New York is seeking a Head of Customer Success to lead their team in driving customer retention and expansion while managing key accounts. This senior role combines leadership with hands-on operational responsibilities, ensuring the success of the...
- Haut.AI is seeking a Head of Customer Success to design, lead, and scale a CS function. You will own relationships with our most strategic enterprise clients, build scalable processes, and drive renewals and expansions. Remote work is available, with a focus on global...Remote job
- Nory is hiring a Head of Customer Success (AI‑First) to lead our US CS function from New York. You will own outcomes and commercial impact, drive retention and expansion, and guide the customer lifecycle from adoption through renewal with a focus on AI-enabled processes...
$100k - $110k
...largest advertisers. In this role you will lead a team of Client Success Managers, oversee account strategy and performance with a... ...the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly...Work at officeWork from homeHome office- ...Job Description Job Description Head of Implementation and Customer Success Full Time Opportunity 5 days a week NYC. NY Local Candidates only We are seeking a meticulous and driven leader to join as the Head of Customer success. This individual is...Full timeContract workWork experience placementLocal area
Enterprise Engineering
New York, NY3 days ago
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