Director of Customer Success
Barrington James
52709Posted: 20/07/2026New York, United States Permanent Director of Customer Success – Digital Health & Life Sciences SoftwareLead Customer Success for Innovative Digital Health SolutionsWe are seeking an experienced Director of Customer Success to lead and scale our customer success function for a growing portfolio of digital health and life sciences software solutions. In this role, you will define customer engagement strategies, oversee enterprise client relationships, and ensure our customers achieve measurable outcomes from our platform. This position plays a critical leadership role in driving customer adoption, retention, and long-term value across healthcare and life sciences organisations.Role OverviewAs Director of Customer Success, you will lead the strategy, structure, and performance of the Customer Success organisation. You will work closely with product, sales, and engineering teams to ensure seamless customer onboarding, adoption, and expansion. You will build strong partnerships with healthcare providers, life sciences organisations, and enterprise clients while driving a proactive, customer-focused culture.Key ResponsibilitiesDefine and execute the overall customer success strategy across digital health software productsOversee the full customer lifecycle including onboarding, adoption, renewal, and expansionBuild, lead, and mentor a high-performing Customer Success teamEstablish KPIs and success frameworks to measure adoption, retention, and satisfactionDevelop strong executive relationships with healthcare and life sciences customersPartner with Product, Engineering, and Commercial teams to translate customer feedback into product improvementsOwn customer success metrics including retention, renewals, and expansion revenueAnalyse customer insights and usage data to improve customer outcomes and platform adoptionRequired Qualifications8+ years of experience in Customer Success, Account Management, or Customer Operations within SaaS or digital health softwareProven experience leading Customer Success teams and managing enterprise clientsStrong understanding of healthcare, digital health platforms, or life sciences software environmentsExcellent communication, stakeholder management, and leadership skillsAbility to translate complex technical solutions into clear customer valueWhy Join UsLead the customer success strategy for innovative digital health technologyWork with global healthcare and life sciences organisationsJoin a fast-growing company focused on transforming healthcare through softwareOpportunity to shape the customer experience and drive measurable impact in digital health Please contact Joe Henderson: View email address on click.appcast.io 01293 776644
- ...Director of Customer Success You'll do more than lead projectsyou'll shape client strategies and drive growth. As a team leader, you'll set the vision for how brands understand and influence shopper behavior, while empowering teams to deliver excellence. This role...SuggestedWork at office3 days per week
$10 - $50 per hour
...Axion is at the forefront of transforming product quality and customer satisfaction in manufacturing. Our cutting-edge AI-powered platform... ....About the Role:We are seeking a SeniorDirector of Customer Success to lead and scale Axion’s post-sale customer experience. This is...SuggestedLocal areaFlexible hours$225k - $275k
...things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and...SuggestedContract workCasual workWork at officeFlexible hours$201k - $259k
New York, NYCustomer Success /Full Time /HybridAbout UsThink about your last hotel stay. Did you skip the front desk line with mobile... ...Technologies is seeking an experienced Head of Global Enterprise Customer Success to own the success of our largest and most strategic...SuggestedFull timeWork at officeNight shiftWeekend work- ...Customer Success Director Stuut is transforming how B2B companies turn revenue into cash. Businesses worldwide have trillions tied up in receivables, yet the work between order and payment still relies on fragmented systems and labor-intensive manual processes. Stuut...SuggestedWorldwideFlexible hours
$10 - $50 per hour
...Head Of Customer Success Axion helps the world's leading manufacturers identify, investigate, and resolve product quality issues before they become warranty claims, recalls, or customer disruptions. Axion is entering a new stage of scale: more of the world's leading...Flexible hours$235k - $270k
...Head of Customer Success New York, New York, United States About Lightning AI Lightning AI is building the platform and infrastructure... .... About the Role We are looking for a Customer Success Director to build and lead a customer success motion that helps...Work at officeWork from homeFlexible hours- ...Client Success Director Thought Machine's mission is bold to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud...Contract workWork at officeFlexible hours
- ...Head of Customer Success About the Company Emerging tech company specializing in AI-powered home management solutions Industry Information Technology and Services Type Privately Held About the Role The Company is in need of a Head of Customer Success...
- ...Customer Success Director US - NY Area or Remote Avo is the leading AI platform for healthcare enterprises, helping clinicians make better decisions, move faster, and improving the quality of patient care. Serving as a central hub for care teams, Avo brings together...Contract workRemote workFlexible hours2 days per week
- ...the UK, Spain and the US, and we’re just getting started. As we deepen our footprint in North America, we’re hiring a Head of Customer Success (AI-First) to build and lead our US customer success function from New York. Location: This role is based in New York City / Hybrid...Home office2 days per week3 days per week
- We are seeking a Head of Customer Success to build and lead GSTV's Customer Success function and drive the next phase of post-sale growth across priority advertisers, agencies, and strategic accounts. Reporting to the Chief Revenue Officer, this leader will own the Customer...Work at office
$150k - $175k
...Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) The Role Maven is looking for a commercially-minded and strategic Customer Success Director to join our Client Success team, to own relationships with our most strategic and complex client partnerships. In this...Full timeContract workWork at officeLocal areaImmediate startRemote workFlexible hours3 days per weekMaven Clinic
New York, NY3 days ago- ...the intersection of two explosive growth markets: AI and beauty tech. We are looking for an experienced and visionary Head of Customer Success to lead, scale, and optimize our Customer Success function. You'll build and lead Customer Success almost from the ground up while...Remote work
$216k - $276k
...invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance. Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You’ll run the team, own how retention and expansion actually get delivered across the book...Full timeContract workWork at officeRemote work- JDA TSG in the United States seeks a Manager, Customer Success to lead a team of Customer Success Managers on a payments-focused initiative. You will coach the team, ensure high-quality interactions, monitor onboarding, activations, and healthy accounts while driving revenue...Remote job
- About the Role: We are seeking a Senior Director of Customer Success to lead and scale Axion’s post‑sale customer experience. This is a player‑coach role: you will directly own a portfolio of strategic enterprise accounts while building and managing a small, high‑performing...Flexible hours
- ...whatever else gets the job done faster and smarter. If it can be automated, it should be Own onboarding. From "contract signed" to "customer is actually using the thing" Own adoption. Across a customer base in the hundreds Build the coverage model. So priority...Contract work
- ...and operations against potential catastrophes. Role Overview KatRisk is looking for an experienced and client-focused Head of Customer Success to own and lead the customer success function. This is a hands-on customer facing role — you'll be the primary driver of client...Remote work
- ...highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance...
$170k - $190k
...EliseAI Customer Success Manager At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents...Work at officeLocal areaRelocation- TeamViewer in Atlanta, GA is seeking a Global Head of Customer Support to lead a multi-tier support organization for its SaaS portfolio... ...experience in customer support within SaaS, along with a proven success record. The company offers remote work options, competitive...Remote work
$320k
...responsibilities:Generate interest & excitement of Netflix’s offerings with client CMOs, Marketing teams, Brand Managers, and Media Directors to influence ad spending decisions.Specific focus on client's programmatic strategy and investments including audience planning,...Hourly payFull timeImmediate startFlexible hours$200k
...domain expertise and data, analytics and AI advisory, engaging senior business and technology stakeholders on challenges spanning customer analytics, credit risk, fraud, collections, and data infrastructure etc. This is not a transactional sales role; the ideal candidate...Contract work$200k - $260k
...the future together.As a Client Partner (Director) in our Greater New York market, you’ll... ...a focus on delivery excellence- Proven success managing senior client relationships within... ...with clients to co-create powerful customer experiences, modern ways of working, and...Temporary workLocal area$275k - $325k
...focused on the TMT sector.Deep understanding of the telecommunications and ISP landscape: familiarity with the competitive dynamics, customer lifecycle challenges, network operations, and digital transformation pressures facing Tier 1 and Tier 2 telcos and ISPs....Flexible hours$107k - $161k
...looking for a Client Partner to join our global Small and Medium Customers (SMC) organization! You will build and manage partnerships with... ...-Communicate and evolve a client's way of thinking to mirror success on Snap according to the Playbook & Planning Principals, while...Full timeLive inWork at officeLocal area$180k - $260k
...neighbors.We're a purpose-driven company looking for curious, customer-focused sales professionals who are passionate about helping businesses... ...to closing business and growing long-term partnerships. Success in this role requires a proactive hunter mentality paired with...Temporary workWork at officeLocal areaWork from home$8k
...Enterprise Sales team, you'll play a crucial role in helping our valued customers drive their businesses forward. As a trusted advisor, you'll... ...you with a competitive edge and leverage to boost your own success and career growth.Sales recognition programs that have, in the...Full timeTemporary workPart timeWork experience placementShift work$127.5k - $222k
...trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.What you’ll be doing...You will help our most important customers move their business forward. As a trusted advisor, you’ll add value for us and our customers by solving their business problems....Full timeTemporary workPart timeWork experience placementShift work
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