Head of Customer Success
Confidential
Head of Customer Success
About the Company
Early-stage AI software company automating complex workflows and improving operational efficiency.
Industry
Computer Software
Type
Privately Held, VC-backed
About the Role
The Company is in search of a Head of Customer Success to take on a pivotal role in leading and scaling the post-sale function. The successful candidate will be responsible for the entire customer life cycle, with a focus on ensuring that customers derive measurable value, driving adoption, retention, and fostering long-term partnerships. This hands-on leadership position involves defining the customer success strategy, establishing operational processes, managing executive customer relationships, and building a high-performing Customer Success team. The ideal candidate will have a strong background in customer success, account management, implementation, or post-sales leadership, particularly within a B2B SaaS environment, and will be adept at balancing strategic leadership with hands-on customer engagement. Applicants for the Head of Customer Success role at the company should have a minimum of 8 years' experience in relevant fields and a proven track record of leading customer-facing teams. Key responsibilities include owning customer health, retention, renewals, and expansion readiness, as well as developing and implementing customer success metrics, success plans, and renewal processes. The role also requires the ability to translate customer feedback into actionable insights, support implementation efforts, and create operating rhythms that drive customer success. While not mandatory, experience in building or scaling a customer success function within an early-stage technology company and a background in enterprise software, workflow automation, fintech, or related industries are preferred. The candidate should be comfortable in a fast-paced startup environment and possess exceptional project management and cross-functional collaboration skills.
Functions
- Account Management/Optimization
Vacancy posted 3 days ago
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