Care Manager

Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders. In addition, it focuses on performing the following Care Manager related duties: works as part of a multidisciplinary team to coordinate patients’ care in an effort to improve patient outcomes and create efficiencies. A professional individual contributor role may direct the work of other lower‑level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A senior level role that requires advanced knowledge of the job area typically obtained through advanced education and work experience. Typically responsible for managing projects/processes, working independently with limited supervision, coaching and reviewing the work of lower‑level professionals, and resolving difficult and sometimes complex problems. Job Overview This position utilizes the case management process and works closely with other members of the care team to help ensure that patients receive comprehensive and coordinated care through the continuum of care. It is an integral member of the care team who conducts comprehensive clinical assessments, develops patient‑centered care plans, and engages the patient through motivational interviewing. The goal is to improve quality of care and health outcomes for selected at‑risk populations and promote the efficient delivery of health care services. Assesses, plans, implements, coordinates, and evaluates the plan of care in partnership with the patient/caregiver and other members of the health care team. Job Description Minimum Qualifications Massachusetts RN Licensure. Obtain appropriate state board where services will be provided as a registered professional nurse or current multi‑state licensure through the enhanced Nurse Licensure Compact (eNLC) within three (3) months of hire. Three (3) years of clinical experience in an acute care setting. Basic Life Support Certification or obtain within three (3) months. Preferred Qualifications Bachelor’s degree. Five (5) years of experience in acute, subacute, or home care, palliative care and hospice experience a plus. Case Management certification and experience. Bilingual. Valid driver’s license in current state of residence. Duties and Responsibilities Prepares for patient interaction by gathering information from the patient’s medical record, when available, and communicating with the healthcare provider and other clinical team members. Coordinates all aspects of care for patients across the continuum of care. Advocates for patient needs and negotiates for services as required to provide cost‑effective and quality care. Develops trusting, professional, caring relationships with patients and families, engaging respectfully and with an emphasis on service. Acts as lead member of multidisciplinary patient care teams, including collaboration with the healthcare provider and patient/caregivers as appropriate. Performs patient assessments to identify and prioritize the patient’s medical needs, behavioral health conditions, health system resources, and social determinants, while also identifying patient knowledge gaps. Makes home or site visits as required. Establishes goals that are patient specific and identified as part of the patient’s self‑management goals. Communicates with health care providers on behalf of patients/caregivers as needed and as requested by the patient, including communicating abnormal findings and patient concerns in a timely and thorough manner. Conducts medication reconciliation and provides education and consults with the pharmacist as needed. Develops patient‑centered care plans with the patient/caregiver, providing all information to the healthcare provider, and establishing appropriate timelines for achieving identified goals. Updates the patient care plan as changes in status occur and communicates with the healthcare provider and other members of the treatment team as indicated. Participates in quality improvement activities to enhance clinical and operational initiatives and programs. Physical Requirements Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs and operating office equipment. Frequently required to speak, hear, communicate and exchange information. Able to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols. Occasionally lift and/or move up to 25 pounds. Skills & Abilities Familiarity with the target community and feels connected to that community. Excellent interpersonal, conflict resolution, and communication skills telephonically as well as face‑to‑face. Demonstrate ability to work well with people of various ages, backgrounds, ethnicities, and life experiences. A robust understanding of management of chronic health conditions and population management. Familiarity with Motivational Interviewing. Ability to prioritize and resolve critical issues efficiently and effectively. Detail oriented, with strong organizational skills and multi‑tasking abilities. Very strong working knowledge and proficiency with technology and business software (Microsoft Office). Experience with Electronic Medical Records and possess a willingness and ability to learn and utilize new technology and procedures that will continue to develop in the role and throughout the organization. Ability to work independently with minimal supervision and as part of a team. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $91,879.42 - $117,150.49 #J-18808-Ljbffr