Office Administrator

Western MA company is seeking a highly organized and customer-focused Office Administrator to support our growing service operations. This role is critical to ensuring technicians are scheduled efficiently, customers receive excellent service, and daily operations run smoothly.The ideal candidate is detail-oriented, comfortable working in a fast-paced environment, and able to balance customer needs with business priorities. Strong communication, scheduling, and problem-solving skills are essential.ResponsibilitiesSchedule service appointments and maintain technicians' daily calendars.Ensure technicians have productive schedules beginning at the start of each workday.Coordinate appointments to maximize route efficiency and minimize travel time.Communicate appointment windows and scheduling updates with customers.Gather detailed information regarding service requests to ensure proper job booking.Screen incoming calls to determine the nature of service needs and identify jobs outside the company's service scope.Prioritize emergency service requests and adjust schedules accordingly.Maintain accurate customer records and service notes.Work closely with service managers and technicians to coordinate daily operations.Monitor schedule changes and proactively address conflicts or gaps.Provide professional customer service via phone, email, and in person.Perform general administrative duties including filing, data entry, and record management.Previous experience in office administration, dispatching, scheduling, or customer service preferred.Exceptional organizational and multitasking abilities.Strong verbal and written communication skills.Ability to remain calm and professional under pressure.Proficiency with Microsoft Office and scheduling software.Strong attention to detail and problem-solving skills.Ability to learn technical service terminology and processes.High school diploma or equivalent required. #J-18808-Ljbffr Industrial Technical Services