Casino Cash Services Supervisor - $22.50/hr

Pay Rate: $22.50 an hour

SUMMARY: To assist with the efficient Cash Count operations by ensuring that all policies, procedures and regulatory guidelines are complied with including securing assets. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedule, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities and inspect completed work activities for conformance to standards and Minimum Internal Control Standards (MICS)
• Safeguard company assets
• Assist team members with day-to-day processes
• Perform inventory control of supplies and equipment
• Complete department reports

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED or equivalent experience
• 1-year experience in bank or casino cash services operations
• 6 months supervisory experience

Skills

Required:

• Accurate and detail-oriented
• Strong organizational skills
• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP
• Excellent written, verbal and interpersonal communication skills
• Excellent problem solving skills
• Above average math skills

Abilities

Required:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to serve both internal and external customers
• Ability to maintain a professional demeanor

REQUIRED TRAINING

• Treasure Island guest service training
• Effectively Handling Harassment training
• Department equipment training including bill stacker exchange, currency counting, table games boxes and soft equipment
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and / or stand and sit for long periods throughout the day
• Must have a good sense of balance, and be able to bend and kneel routinely
• Must be able to repetitively push, pull, grip and grasp objects
• Must be able to reach and twist routinely
• Must have the ability to independently lift up to 25 pounds occasionally
• Must have good eye and hand coordination
• Must be able to perform repetitive hand and wrist motions

WORKING ENVIRONMENT

• Cash Services areas (including Vault), gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact