Sr. Project Manager

Roles & Responsibilities

Metrics & Impact Analysis

• Deliver recommendations and provide impact assessments of technology and process changes
• Develops business cases, scope, and roadmap for continuous improvement projects, creates business cases and quantifies impact / ROI and success measures for initiatives
• Analyze quantitative and qualitative data and recommend insights and solutions to leadership on strategic direction
• Translate the key takeaways into a compelling story for the executive audience
• Drive meaningful business outcomes and strategic initiatives using data-based findings to continuously improve operations

II. Specific Duties, Activities and Responsibilities% of time

a. Lean Process Improvement Mapping & Change Management 70

b. Metrics & Impact Analysis 25

c. Administrative/Other 5

Experience Required

Experience or Equivalent:

• 5+ years of experience in management consulting, continuous improvement, or operational excellence roles
• 7+ years in business process improvement
• Experienced in developing and measuring robust process metrics and business case/ROI measures
• Experienced with value stream mapping and identifying and recommending areas of improvement

Skills & Certifications

• Embodies lean practices and an agile mindset; can flex and quickly adapt with business strategy changes
• Strong facilitation skills and experience driving remote process design / improvement sessions
• Expertise in change management and adoption methodologies
• High attention to detail while multi-tasking on complex deliverables and stakeholder groups
• Ability to effectively individually prioritize with team and organization priorities to meet goals in the face of multiple demands
• Strong ability to document and visualize processes for multiple audiences and levels of the organization
• Strong analytical, problem-solving, verbal, listening and interpersonal skills
• Strong ability to create synthesized, executive level presentations and read outs
• Excellent Verbal, Written and Communication Skills.
• Skilled at establishing rapport with internal and external stakeholders conducive to long term business relationships
• Strong MS office skills, particularly in advanced Visio, PowerPoint, and Excel
• Experience with complex technology implementations
• Ability to balance a heavy workload in a fast-paced environment, while working on multiple projects simultaneously
• Act as a key contributor in a complex environment
• Works with a minimal degree of supervision

III. Knowledge, Skills, and Abilities

• The Lean Process & Technology Manager (contract) will effectively conduct the following activities:
• Lean Process Improvement Mapping & Change Management
• Lead strategic process improvement initiatives, inclusive of documentation, working sessions, change management and mapping activities using lean and industry best practices
• Facilitate process mapping activities to understand current and ideal states, conduct gap analyses, and provide recommendations to drive transformation and improve quality
• Document key business processes and develop a shared repository
• Lead scoping, research, business case creation, and prioritization to create roadmaps & milestones with stakeholders, and constructively challenges to reduce complexity and establish scope
• Lead and mentor others on best practices related to facilitation of design and process improvement

Administrative/Other

• Timely completion of internal company documentation
• Timely completion of any Company or Department required training
• Mentor others on best practices for process design, facilitation, and change management
• Performs other duties as assigned

Eligibilities & qualifications

Education or Equivalent:

• Bachelor’s degree required. 
• Masters or MBA preferred

Certifications:

• Certification in Lean Six Sigma required, Blackbelt preferred
• PMP or Change Management certification preferred