Collections Officer

Accounts Receivable Billing Specialist

The purpose of this position is to perform accounts receivable billings and reconciliations and a variety of technical tasks related to the collections function. This is accomplished by preparing required statements, processing liens, debris removal claims, filing and processing payments, denials, adjustments, and write-offs. Other duties include assisting customers, preparing turnovers for bank deposits on a daily basis, and collecting various forms of payments. FLSA Status: Non-Exempt. The expected hiring range for this position is: $46,612.80 to $48,943.44 per year. The full pay range for this position is: $46,612.80 to $72,259.20 per year.

Examples of Duties

Accounts Receivable Invoicing

• Maintain the centralized billings systems and miscellaneous accounts receivables for all City departments.
• Prepare accounts receivable invoices, monitoring aging of accounts receivable, and prepare monthly past due notices.
• Prepare and post journal entries, charges, and other financial data to general ledger.
• Balance general ledger accounts and establish accounts receivable accounts and codes.
• Identify the need for and establish new accounts receivable accounts, charge codes, and payment type codes.
• Reconcile account receivable accounts to the general ledger for accuracy on a monthly and periodic basis.
• Research and determine the cause and effect of errors and discrepancies on accounts receivable balances.
• Prepare adjusting journal voucher entries to correct any discrepancies.

Community Loans

• Reconcile community loan account balances to the general ledger for accuracy.
• Research discrepancies in loan accounts and coordinate with the Community Development Department to resolve them.
• Prepare reconciliation and adjusting journal vouchers to correct discrepancies between loans and general ledger.

Reporting Responsibilities

• Report to City of Greenville departmental supervisors delinquent account listings and assist in the collection of those accounts.
• Prepare debt setoff reports and communicates with accounting generalist for confirmation of funds.
• Coordinate with various departments to complete annual Medicaid cost report.
• Maintain accounting documentation and audit files.
• Prepares monthly reporting for all accounts receivable accounts.
• Audit, identify, and report delinquent accounts qualifying for a Notice of Statutory Tax Lien.
• Manage local beer and wine permitting process and prepare documentation for submission to the ABC Commission.

Monthly Reconciliations

• Assist Accounting Generalists with monthly reconciliation of the returned check bank account.
• Provide monthly journal entries to Collections Manager for all transactions.
• Assist Accounting Generalists with daily monitoring of balances in the returned check account.

Other Responsibilities

• Assist other collections personnel with division responsibilities.
• Prepare daily bank deposit for posting to the General Ledger.
• Receive and respond to customer requests and complaints and explain penalties and related policies.
• Assist in the implementation of new City software as it relates to the Collections Division and the Financial Services Department.
• Assist in parking revenue collections.
• Act as supervisor in manager's absence.

Minimum Qualifications

Education and Experience:

• Associate's degree in accounting or closely related field; and
• At least three years of related experience in accounts receivable billing, collections, and reconciliation. Experience in a governmental setting preferred.

Knowledge, Skills, and Abilities:

• Knowledge of accounting and collections principles and concepts.
• Principles and processes for providing good customer service.
• Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Electronic equipment, computer hardware and software.

• Skill in making mathematical calculations accurately.
• Problem solving and decision making analysis.

• Ability to communicate effectively in both written and verbal forms.
• Establish and maintain effective working relationships with the general public, other City employees and officials, and other departments.

Special Requirements

Valid driver's license issued by N.C. or another state. (Note: a valid driver's license is a current driver's license that is not revoked, suspended, or subject to limited restoration or conditional operation privileges.)

Benefits

The City of Greenville offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees. Visit the City of Greenville Human Resources Website for a more in-depth summary of our benefits.