HR Operations Coordinator

Providing Tier I support for HR inquiries, the remote HR Operations Coordinator will manage communications through phone, email, and ticketing systems while assisting associates with HR tools and processes. Key responsibilities Serve as the first point of contact for HR inquiries and transaction requests, documenting and sorting cases by complexity Answer routine Tier I questions using the knowledgebase and escalate complex issues to higher support tiers as needed Educate associates on self-service opportunities and contribute to updates of HR policies and processes Required qualifications High School Diploma or GED equivalent required; Associate's/Bachelor's degree preferred Two years of HR operations experience preferred One year of experience in a customer service environment preferred Ability to navigate HR systems, including Workday and case management tools Strong organizational skills and a results-oriented mindset