Clinical Program Manager - Express Care

Description

The Quality Program Manager provides clinical safety and compliance oversight for Express Care clinics in AK/WA/OR/MT/CA. This position designs training, protocols, and survey cadences to ensure compliance in various areas, including but not limited to Lab, Pharmacy, Environment of Care, Infection Prevention. The Quality Program Manager leverages Sr. MAs within each operating area to conduct day to day site audits and MA training to ensure competencies and compliance are maintained.

This position is responsible for analyzing and preparing operational data into a useful format so business owners can easily interpret the results to determine what/if action is required to meet current or strategic business needs.

Success in this position will be measured by high performance on external compliance audits, maintenance of MA clinical competencies, and resolution of unusual occurrence events with sustainable process improvements.

Providence caregivers are not simply valued - they're invaluable. Join our team at Express Care LLC and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required qualifications:

• Bachelor's Degree in Healthcare Administration, Public Health, Nursing, Business, or related subject.
• 3 years of experience in healthcare.
• Equivalent experience which includes management experience.
• Experience interpreting regulatory standards, clinical guidelines, national quality metrics, patient safety and systems thinking, change management and health services research.
• 3 years - If Bachelor's degree in an unrelated field, an additional 3 years of industry experience is required.

Preferred qualifications:

• Master's Degree in Healthcare Administration, Public Health, Nursing, Business, or related subject.
• Six Sigma and/or Lean process improvement experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

The Providence Ambulatory Care Network (ACN) is a service line within Providence enhancing the future of convenient care by providing optimized ambulatory services with a consumer-centric, connected focus. Across our seven state footprint, the ACN Urgent Care clinics, surgical services and imaging are reducing barriers and creating a network of same-day care options that are easily accessible, transparent and affordable.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 467787

Company: Providence Jobs

Job Category: Clinical Administration

Job Function: Clinical Support

Job Schedule: Full time

Job Shift: Day

Career Track: Clinical Professional

Department: 9000 EXPRESS CARE OR REGION

Address: OR Portland 4400 NE Halsey St

Work Location: Providence Health Plaza (HR) Bldg 1-Portland

Workplace Type: On-site

Pay Range: $48.27 - $76.22

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.