Educational Program Manager

Posting Details

Position Information

Position/Classification Title Educational Program Manager

Working Title Educational Program Manager

Position Number 617495

FLSA Exempt

Appointment Type Time Limited - Full Time

Tenure Track No

FTE 1 = 40 hours/week, 12 months

If time limited, duration date 12/01/2028

Department Hiring Range

EEO-1 Category Professionals

SOC Code 25-9031 - Instructional Coordinators

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University ( (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.

Visit NCCU .edu .

Employee Benefits

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave

• Community Service Leave

• NC State – Health Benefits

• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more

• 11-12 Paid Holidays

• Teachers and State Employees Retirement System (TSERS)

• Optional Supplemental Plans – 401k, 403b, 457b and 457

• Employee Assistance Program (EAP)

• Campus Recreation Center Discount

• University Bookstore Discount and more.

Primary Function of Organizational Unit

The School of Education oversees the university’s educator preparation program (EPP). The EPP is multifaceted and provides many services and programming in teacher education. The overarching goal of the School of Education is to prepare students for careers in education and other related fields.

Primary Purpose of Position

The Educational Program Manager oversees all administrative and operational components of the program and reports directly to the Program Director. This position is responsible for the implementation, coordination, and supervision of essential program services, including housing, transportation, security, and counseling. The Educational Program Manager collaborates with various departments and offices within and outside North Carolina Central University (NCCU) to coordinate daily operations, address challenges, and ensure the program functions efficiently and effectively. Additionally, the Educational Program Manager monitors program activities to support quality service delivery and alignment with established program goals. The position also serves as the primary point of contact for stakeholders regarding program implementation, operational matters, and partnership development, fostering effective communication and collaboration to support the overall success of the program.

Required Knowledge, Skills, and Abilities

• Able to communicate effectively

• Organization Skills

• Office management skills

• Project management

• Attention to details

• Microsoft Office Proficiency

• Able to meet deadlines

Minimum Education/Experience

• Master’s degree in Special Education, Social Work, Rehabilitation Counseling, or a related field.

• Demonstrated commitment to supporting and serving students with intellectual and developmental disabilities and their families.

• Proven ability to manage administrative responsibilities, lead projects and teams, and communicate effectively with diverse stakeholders.

• Strong organizational, problem-solving, and interpersonal skills to support effective program operations and service delivery.

• Ability to collaborate with university departments, community partners, and other stakeholders to advance program goals and ensure coordinated support services.

• Demonstrated ability to coordinate multiple program functions, prioritize competing responsibilities, and promote an inclusive, supportive environment for students and families.

Licenses or Certification required by Statute or Regulation

N/A

Pre-Employment Requirement

Pre-Employment Requirements:

• You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.

• Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.

• Final candidates are subject to criminal background checks, and education/license verification prior to employment.

• North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Equal Opportunity Employer

Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University’s internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

Work Location Fully On-site (dedicated office at Duty Station)

Primary Responsibilities and Duties

Function Communication - Verbal/Written

Describe the specific tasks and responsibilities related to the function.

• Communicates regularly with staff to monitor program quality, assess satisfaction, and identify opportunities for improvement.

• Demonstrates excellent written communication, editing, and proofreading skills in preparing correspondence, documents, and reports with accurate spelling, grammar, and punctuation.

• Demonstrates strong verbal and interpersonal communication skills when interacting with individuals at all levels of the organization.

• Exercises tact, professionalism, a positive attitude, courtesy, and discretion when engaging with faculty, staff, students, families, and the public.

• Responds promptly and courteously to telephone, email, and in-person inquiries, providing high-quality customer service.

• Ensures internal and external inquiries receive a response within 24 hours and monitors office voicemail regularly to maintain appropriate and professional messaging.

• Provides timely status updates on outstanding assignments, projects, and program responsibilities.

• Prepares, maintains, and submits program reports to support documentation, accountability, and effective program operations.

• Facilitates consistent and effective communication with families of prospective and enrolled students to support engagement, address concerns, and promote successful program participation.

Function Information/Records Administration

Describe the specific tasks and responsibilities related to the function.

• Oversees all administrative functions of the Inclusive Postsecondary Education (IPSE) program, ensuring attention to detail in the planning, development, implementation, and evaluation of program activities.

• Coordinates the recruitment, selection, and hiring of qualified staff to support program goals and ensure effective service delivery.

• Organizes and facilitates training for faculty, students, and staff across campus to promote inclusion, accessibility, and effective support for students served by the IPSE program.

• Demonstrates proficiency in Microsoft Word, Outlook, Excel, and internet-based applications, with preferred experience using Canvas, Chrome River, and Banner 9.

• Ensures compliance with established financial policies and procedures related to travel, purchasing, and reimbursements, including preparing travel requests and assisting faculty and staff with Chrome River transactions.

• Initiates and manages PeopleAdmin transactions, including position postings, job description development, and updates to existing job descriptions.

• Initiates and processes procurement transactions through Eagle Purch in accordance with university purchasing procedures and established guidelines.

Function Problem Solving

Describe the specific tasks and responsibilities related to the function.

• Collaborates directly with the Program Director on programmatic decisions, strategic planning, and implementation of the inclusive postsecondary education program.

• Serves as the primary liaison for operational and programmatic challenges, coordinating response efforts when situations involving the program or its participants require immediate attention.

• Exercises sound judgment, discretion, and professionalism when addressing sensitive, complex, or unfamiliar situations.

• Establishes priorities, organizes responsibilities, and coordinates duties with administrative personnel while maintaining effectiveness in a fast-paced, dynamic environment.

• Demonstrates initiative and self-motivation by anticipating program needs, identifying potential challenges, and proactively implementing solutions.

• Manages multiple concurrent projects and responsibilities while meeting established deadlines and maintaining high-quality work.

• Works independently and collaboratively with diverse teams to support program objectives and foster a positive, inclusive environment.

• Engages in professional behaviors and activities that advance departmental goals and promote the success and well-being of students.

• Maintains assigned office space in a clean, organized, and secure manner to protect confidential information and ensure a professional working environment.

• Keeps the Program Director informed of significant operational developments, challenges, and concerns that may affect program effectiveness.

• Evaluates existing policies, procedures, and administrative systems and recommends improvements to enhance efficiency and program operations.

• Assists with planning, coordinating, and attending academic events and other university activities as assigned.

Posting Detail Information

Posting Number EPA03598P

Open Date 10/22/2026

Priority Applicant Consideration Date 11/23/2026

Close Date 11/23/2026

Open Until Filled No

Date Position Available 01/04/2027

Special Instructions to Applicants

Applicant Documents

Required Documents

1. Resume/CV

2. Unofficial Transcripts (official required from selected candidate)

3. List of References

Optional Documents

1. Cover Letter

2. Other Document

3. DD-214 (Veterans Only)

4. NGB23A or NGB22/DD256 (National Guard Only)

Supplemental Questions

Required fields are indicated with an asterisk (*).

North Carolina Central University

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Durham, NC, 27707

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